Mydrive app not compatible with android 13.

[krackers501]

Hi, I have a Samsung s22 with android 13. When I go to mydrive app it says only compatible with older android versions?. I have a go professional 620 Any help appreciated.

 

[Willy875]

Hi

I am on Android 13 for me the Mydrive application is compatible with Android 13 What is your problem exactly.

Have you tried to uninstall Mydrive on your phone and then reinstall.

 

[krackers501]

Last night Android play store said







Mydrive wasn't compatible With my phone samsung s22 as "could only be used with older operating system. "
However this morning weirdly, it was available to install..so problem solved.

 

[canderson]

Sounds like a glitch at Play Store. Glad it sorted itself!

 

[Sam1976]

Hi,
Im from Portugal,
I have a Samsung S22 with android 13, play store doesn't have Tomtom my rider for my Phone when Tomtom will provide the app for android 13?

 

[canderson]

Hi,
Im from Portugal,
I have a Samsung S22 with android 13, play store doesn't have Tomtom my rider for my Phone when Tomtom will provide the app for android 13?

Not https://play.google.com/store/apps/details?id=io.roadcaptain.app ???
That app loads and works fine on my Samsung S20 (also Android 13).

 

[Sam1976]

Not https://play.google.com/store/apps/details?id=io.roadcaptain.app ???
That app loads and works fine on my Samsung S20 (also Android 13).

Many thanks

 

[peter123]

I have the same issue on Android 12. Google Play store states "this app is not available for this phone as it was made for an older version of Android". Have tried several times over a few days, but no joy.

 

[TrooperJ]

@peter123 what smartphone model?

 

[peter123]

@peter123 what smartphone model?

It's a Moto G50.

 

[Willy875]

Have you tried installing it from the Play Store webpage?

 

[peter123]

Great suggestion Willy875. Tried via Chrome but no joy, so then tried via Duckduck Go and bingo - success! Many thanks, problem solved.

 

[TrooperJ]

@peter123
Did you use this browser(Duckduck Go) on your phone to download the app?

 

[peter123]

@TrooperJ
Yes I used Duckduck Go on the phone. Not sure if any other browser e.g Firefox would work, but using Chrome did not. As I'm not really that technical I'm afraid I cannot explain why this might be.

 

[Argh-to-tomtom]

Same issue, Moto G30 on Android 12 (latest for me)
And same message saying app is only for older android versions. Tried play store. web page on laptop, and web page on firefox/DDG and Chrome on phone - same thing.
Their support say:-
AGENT (Harikrishnan S): Actually this is an on-going issue on our Wi-Fi devices. Our corresponding team is working to solve this issue.
AGENT (Harikrishnan S): I do understand that, it a challenging situation.
AGENT (Harikrishnan S): We sincerely apologize for this situation, the issue will be solved soon.


I say - bye bye tom tom, new Rider 550 going back in box and back to shop and swapped with a Garmin.

 

[Arno]

I am really surprised as I had no problems installing it on a (new to me) Pixel 6a that comes native with Android 12.
All I had to do in Settings was to restore my balance of purchases from the previous Samsung phone.

 

[Argh-to-tomtom]

I am really surprised as I had no problems installing it on a (new to me) Pixel 6a that comes native with Android 12.
All I had to do in Settings was to restore my balance of purchases from the previous Samsung phone.

When did you install? and are you on about the same "mydrive app" which interfaces with hardware, rather than TomTom Go? TTG works fine on the phone, its the MyDrive app that I need to link with a new Rider 550 that does not work.

You can link via BT but as the screen shot shows, that does not give you "live" data.

Screen shots from Windows, QR code/Play on phone, DuckDuckGo and Firefox on phone (their support says thats the fix lol - yeah right)

 

[Kieron M]

Hi there @Argh-to-tomtom -

If you connect your Moto G30 to the Rider directly via Bluetooth including hotspot without the MyDrive app, (as in your 4th screen.png), you will still be able to receive traffic/safety camera data. We are also unable to pair iPhones within the MyDrive app after iOS 13 for the full features - i.e. calls/SMS, but I’ll post this again as to how we made it work as best as possible which may also give a better understanding of the issue.

**FOR IPHONES**

If you pair the Rider with your iPhone WITHOUT the MyDrive app, traffic works perfectly.

You can even install the MyDrive app afterwards and use it for routing - but -

Just don’t pair your Rider within the MyDrive app!
Traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

First of all, go to your iPhone settings, then make sure
1. WiFi is Off.
2. Bluetooth is On.
3. Mobile Data slider switch is to the right and showing a green colour (On).
4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”
Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows for a single stable connection and has less of a drain on your iPhone’s battery and no overheating issues compared to the WiFi hotspot setting.

Next:

1. - Delete the MyDrive app on your iPhone
2. - Delete old Bluetooth pairings of the Rider on your iPhone
3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request to download and use the MyDrive app to set up the Bluetooth connection)
4. - DO NOT pair your Rider via the MyDrive app if you later decide to install
5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
6. - Within the Rider Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

The problem lies within the MyDrive app (pairing through the app).

*Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but currently remains unresolved.

I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) this way successfully and no loss of the traffic connection.

 

[Argh-to-tomtom]

Hi there @Argh-to-tomtom -

If you connect your Moto G30 to the Rider directly via Bluetooth including hotspot without the MyDrive app, (as in your 4th screen.png), you will still be able to receive traffic/safety camera data. We are also unable to pair iPhones within the MyDrive app after iOS 13 for the full features - i.e. calls/SMS, but I’ll post this again as to how we made it work as best as possible which may also give a better understanding of the issue.

**FOR IPHONES**

If you pair the Rider with your iPhone WITHOUT the MyDrive app, traffic works perfectly.

You can even install the MyDrive app afterwards and use it for routing - but -

Just don’t pair your Rider within the MyDrive app!
Traffic will still work, MyDrive routing will work, the only thing that does not work will be the smartphone features (calls/sms) via the Rider. *(See below)**

First of all, go to your iPhone settings, then make sure
1. WiFi is Off.
2. Bluetooth is On.
3. Mobile Data slider switch is to the right and showing a green colour (On).
4. Turn on Personal Hotspot and within the settings, slide “Allow others to Join” to the right which then turns green, then in the popup that follows choose “Bluetooth and USB Only” and NOT “Turn on WiFi”
Essentially, using the “Bluetooth and USB Only” pairing hotspot in your iPhone settings allows for a single stable connection and has less of a drain on your iPhone’s battery and no overheating issues compared to the WiFi hotspot setting.

Next:

1. - Delete the MyDrive app on your iPhone
2. - Delete old Bluetooth pairings of the Rider on your iPhone
3. - Connect the Rider to your iPhone via Bluetooth over the standard way (press the “No” request to download and use the MyDrive app to set up the Bluetooth connection)
4. - DO NOT pair your Rider via the MyDrive app if you later decide to install
5. - In your Rider settings, “forget” the current WiFi connection as this will only be required for downloads and likely to take priority over the Bluetooth connection.
6. - Within the Rider Bluetooth menu settings for the connected iPhone, I have Data for Traffic & other services turned on but NOT for Smartphone messages or See who is calling and if your headset allows it, High quality (A2DP).
7. - You are still able to install and use the MyDrive app (signed into your account) afterwards and use it for sending destinations/routing but importantly - don’t pair your Rider within the MyDrive app.

The problem lies within the MyDrive app (pairing through the app).

*Apple introduced new Bluetooth security permissions from iOS 13 and TomTom had tried to modify the MyDrive app to make the two separate Bluetooth connections work effectively for traffic data and calls/texts but currently remains unresolved.

I am using my Rider 500, (Sena 5s communication system and iPhone 12 Pro Max **paired directly for music/calls) this way successfully and no loss of the traffic connection.

Thanks.
Thats more info than they told me! Though I did try, and when enabling the slider to "allow traffic info" it says unable to connect. I'll try again (its reset back to factory ready for return to shop tomorrow)
For £300 I would expect it to work.
Looking at the vast number of 1* reviews of the app - I'm not overly excited.
But seems odd for an "old" system that its just not working with the promised features and certainly no speedy fix.

 

[Argh-to-tomtom]

Yeah, not working for me - the BT connects/disconnects continuously when the traffic is enabled.
(And if you mean using a "wifi hotspot" - then thats a no - I'm not setting phone up for wifi hotspot each and every time I go out which will kill the power and still doesnt give the full integration)

Looks like its a known issue then - wish I knew before I bought, but at least I've been approved to return.