My Drive not uploading own POI files

Discussion in 'TomTom Home and MyTomTom Software' started by robk, Jun 17, 2019.

  1. robk

    robk

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    TomTom Model(s):
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    Hi all. I have used My Drive with my GO6200 for a couple of years with no problem at all selecting my own POI files off the PC and syncing these through My Drive to my device. Yesterday, I needed to sync a new POI file, and all looked to be normal, select file off PC - OK - and the message came that syncing was successful. On my device (which I double checked was logged in OK) the file had not been synced to My Places. I then check the MY Drive page on the PC and the POI had not been uploaded to the POI section on the left either. I tried another POI file and the same thing happened... My Drive reported syncing was successful, but nothing in the POI sections of My Drive or on the device. I then tried to delete a POI file using My Drive and this POI file was deleted from my device and also MY Drive on the PC - proving that the device was syncing to My Drive. Seems like something has gone wrong with the software. Any thought and advice gratefully received
     
    robk, Jun 17, 2019
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  2. robk

    dhn Moderator

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    Support maybe:

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    dhn, Jun 17, 2019
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  3. robk

    canderson Moderator

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    Have rarely seen this in the past, but have seen it. A POI that already exists in MyDrive Web is updated with a new copy, but then doesn't make it to the device. Deleting the old version from MyDrive Web first and then sending it the new one managed to then get it over to the device.

    Don't know if POI replacement on MyDrive Web was your particular case, but if it was, there's an idea for you.
     
    canderson, Jun 18, 2019
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