mapshare not available

Discussion in 'Maps and Routing' started by doctormstein1, Aug 31, 2010.

  1. doctormstein1

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,089
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Mapshares are updates to the map you have installed with corrections made by others including blocking/unblocking streets, renaming of streets, etc. See more information here:
    Types of Map Share? corrections

    You won't easily be able to tell what changes were made in a specific download of a file since changes may not affect any area around where you drive.
     
    dhn, Sep 24, 2010
    #41
    1. Advertisements

  2. doctormstein1

    fstshrk

    Joined:
    Sep 11, 2010
    Messages:
    9
    Likes Received:
    0
    Mapshare updates are now working for my XL350TM. No change on the device or HOME. it just started working ....
     
    fstshrk, Sep 24, 2010
    #42
    1. Advertisements

  3. doctormstein1

    mrgigabyte

    Joined:
    Sep 1, 2010
    Messages:
    18
    Likes Received:
    0
    TomTom Model(s):
    XXL 540
    mine started working also i got mapshare update and now it saids map up to date and it saids 2 updates were put in
    i do have a question in the settings of mapshare in tomtom home i have it set for high and what i was wondering how to set the select poi categories everything is uncheck by defelt should i leave it like this or should they be check
    thanks:cool:
     
    mrgigabyte, Sep 25, 2010
    #43
  4. doctormstein1

    fstshrk

    Joined:
    Sep 11, 2010
    Messages:
    9
    Likes Received:
    0
    My Go740 with the exact same mapshare settings on 855.X maps has 168 updates. Still at least it's working now.
     
    fstshrk, Sep 25, 2010
    #44
  5. doctormstein1

    jwilkers

    Joined:
    Sep 15, 2010
    Messages:
    4
    Likes Received:
    0
    TomTom Model(s):
    One 140-s
    My Unit updated a couple days ago, so it looks like thew problem is being solved.... good deal :)
     
    jwilkers, Sep 27, 2010
    #45
  6. doctormstein1

    movrshakr

    Joined:
    Jan 2, 2011
    Messages:
    80
    Likes Received:
    1
    XXL540TM...Some of the last messages indicated this is solved, but I have just tried my first download of mapshare and got the infamous "20 weeks...corrections temporarily not available" message.

    I =am= signed up for mapshare (I confirmed that).

    I fear the problem remains--and here it is Jan 2011. Maps are 860.3121. Not impressed.
     
    movrshakr, Jan 2, 2011
    #46
  7. doctormstein1

    prothos

    Joined:
    Jan 2, 2011
    Messages:
    2
    Likes Received:
    0
    just purchased a xl350-tm and updated to 860.31.21 maps. i get message that the maps have not been updated in over 20 weeks but mapshare is unavailable
     
    prothos, Jan 2, 2011
    #47
  8. doctormstein1

    notdeadyet

    Joined:
    May 26, 2010
    Messages:
    8
    Likes Received:
    0
    I had the same problem MONTHS ago, and after checking the internet and finding no working fix, I gave up and continued using my GO730....after a few weeks of use, I decided to try the Mapshare update again, and this time it worked, and is still working fine....so by just using the unit, something updated within the files and allowed the Mapshare to work on it's own, but sorry, not exactly sure what or why, but after research, I found that a mapserver.dat file had been created since my original backup, and I know it is one of the files responsible for Mapshare updates. Perhaps someone can provide a virgin copy of this file to apply to our maps when required to jumpstart Mapshare updates??
     
    notdeadyet, Jan 4, 2011
    #48
  9. doctormstein1

    movrshakr

    Joined:
    Jan 2, 2011
    Messages:
    80
    Likes Received:
    1
    And why doesn't TomTom fix this issue which has existed for months now? Silence from them.

    Do they really care anything at all about the existing installed base, or are they focused totally on selling new units?
     
    movrshakr, Jan 4, 2011
    #49
  10. doctormstein1

    Rick F.

    Joined:
    Dec 18, 2007
    Messages:
    887
    Likes Received:
    44
    Location:
    South FL
    TomTom Model(s):
    TomTom XL-335TM; Map 935.5811
    Hmm? I just checked both of my backups for existence of that file and can't find it anywhere. One of these backups was with map 855... where mapshare was working, the other backup is with map 860... where mapshare is not yet working – so didn't expect to find the file there if what you say is true. How did you figure out that file is needed for mapshare to work? Just curious.

    Thanks.
     
    Rick F., Jan 4, 2011
    #50
  11. doctormstein1

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    11,060
    Likes Received:
    196
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Rick - have a look in your N.A. map folder for a file called MapServerPatch.dat, not MapServer.dat. It's the accumulation of MapShare updates from previous connections.
     
    canderson, Jan 4, 2011
    #51
  12. doctormstein1

    Rick F.

    Joined:
    Dec 18, 2007
    Messages:
    887
    Likes Received:
    44
    Location:
    South FL
    TomTom Model(s):
    TomTom XL-335TM; Map 935.5811
    Yep, that file is there on both backups... the one with the 860 map is tiny since shares are not yet working.

    I was just curious as to the statement that 'mapserver.dat' was needed to have mapshare working.

    Thanks.
     
    Rick F., Jan 4, 2011
    #52
  13. doctormstein1

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    11,060
    Likes Received:
    196
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    I was, too, since I'd never heard of that file on any TomTom device. As I say, the MapServerPatch.dat file is the accumulated changes of prior MapShare updates. You'll see that file grow as subsequent updates are added to it. The file isn't required for the service to work. In fact, as shipped, the file doesn't even exist yet on a TomTom (no updates!)
     
    canderson, Jan 4, 2011
    #53
  14. doctormstein1

    K5TTT

    Joined:
    Jan 9, 2011
    Messages:
    1
    Likes Received:
    0
    Same problem here right out of the box with the 540TM. 860.3121 map and since I just installed it, it automatically updated to the current version of Home, 2.7.6.2056. I was fiddling around with it, learning the software and trying to see what I could do to fix the message.

    I noticed that no countries are listed under the Mapshare preferences, countries tab.

    I went in to manage extensions from the Tools menu. I noticed there was an extension for Mapshare. It said it was installed on my computer, not the device. I uninstalled it and the message went away. Then I clicked update to try and reinstall it but it's nowhere to be found now. There are no "Available Extensions" to load. Don't know if I fixed it or made it worse, but the message is gone. Since I just installed it, there may not be any mapshare updates for me. I'll keep watching for any updates but the message is gone.
     
    K5TTT, Jan 9, 2011
    #54
  15. doctormstein1

    mvl Moderator

    Joined:
    Dec 19, 2008
    Messages:
    5,433
    Likes Received:
    61
    Location:
    Boston, MA, USA
    TomTom Model(s):
    GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
    It appears mapshare continues to be offline for the 860.3121 map.

    Mapshare was enabled for other 860.xxxx maps (for other models) weeks ago, so I don't know what the hold-up is.
     
    mvl, Jan 12, 2011
    #55
  16. doctormstein1

    canderson Moderator

    Joined:
    Dec 28, 2007
    Messages:
    11,060
    Likes Received:
    196
    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    Yup. The NorthAmerica_2GB map (860.3101) already has 1956 changes against it as of this evening, "Trust" level set to "Medium".
     
    canderson, Jan 12, 2011
    #56
  17. doctormstein1

    HgTstr

    Joined:
    Jan 13, 2011
    Messages:
    1
    Likes Received:
    0
    Location:
    Wisconsin
    TomTom Model(s):
    XXL 550
    I went through the same experience earlier, I reinstalled Home and the extension was restored. Still no countries listed, though.
    __________________
    TomTom XXL 550 M
    USA, Canada & Mexico 860.3121
     
    Last edited: Jan 17, 2011
    HgTstr, Jan 13, 2011
    #57
  18. doctormstein1

    Tim25

    Joined:
    Jan 15, 2008
    Messages:
    149
    Likes Received:
    7
    Location:
    Virginia
    TomTom Model(s):
    One XL S
    I tried MapShare again this morning....and it worked! I didn't do any re-installs or any adjustments....It just worked today.
     
    Tim25, Jan 16, 2011
    #58
  19. doctormstein1

    AnswerMan

    Joined:
    Feb 20, 2011
    Messages:
    4
    Likes Received:
    0
    Brand new XL-350TM, Mapshare not working; software complaints

    Apparently this problem hasn't been fixed yet. I just got a brand new TomTom XL-350, updated the maps and program, and got the same message that everyone else has been getting, about the maps not updated for 20 weeks and the mapshare corrections temporarily unavailable.


    By the way, I must say that the TomTom home software has a lot of issues: First of all, it did not install automatically when I plugged it into my computer(perhaps a windows 7 issue), I had to download and install the software manually. And while I was eventually able to update everything, the program froze several times while I was using it.
    Second, every time I plug in the TomTop, a windows dialogue box shows up indicating that there may be data errors(I forget the exact wording), and asking for me to scan for errors. It never finds any, but this happens every single time I plug it in, including the very first time. This may be a Windows 7 thing, but I find this annoying, and it really should be fixed.

    Also, 5 hours really is excessive for updating the maps, even though it's a huge file. I have downloaded movies and such way faster, and there is really no excuse for TomTom not investing in faster servers. At least let me download the maps to my computer first, so I don't have to carry the unit everywhere I take my laptop for 5 hours and worry about it getting unplugged.

    Speaking of which, does anyone else find that recessed, right-angle USB cable very difficult to unplug?

    It would also be nice if after I enter the activation code for lifetime map updates, the icon would change to confirm that the lifetime maps were activated. Since it continues to show 'enter activation code', there is a lingering doubt about whether I successfully activated it(it won't let me use the code again, so I guess it worked, but still...)

    Finally, what the hell is the point in having tons of voices if none of them can read the street names? There's gotta be a way to use a human voice and also use the computer voice just for the street names. That just seems like a no brainer I knew about this flaw before I bought it, but this still seems ridiculous.

    Ok I lied, one last complaint: The only way to use the compass is to turn off several other display items, like speed indicators! Why can't they put the compass somewhere else, like the corner of the map? Sure technically a compass isn't that much use with a gps, but sometimes it really is helpful to know what direction your car is facing. I would just buy a seperate one, but they all break(analog or digital, I've gone through many car compasses and I'm lucky if they last more than a year...)

    Ok, I'm done complaining. Maybe, just maybe, someone from TomTom will see this and consider making some changes...
     
    AnswerMan, Feb 20, 2011
    #59
  20. doctormstein1

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,089
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Some say that running chkdsk X: /f (where X: represents the drive representing TomTom) from a command line stops the scan & fix error message.

    Five hours is extremely long for the download and install of the map, even on a 1.1 usb compliant unit. What is the connection type of your computer and is it directly connected (preferred) or wireless?
     
    dhn, Feb 20, 2011
    #60
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.