Maps will not download from update

Discussion in 'Maps and Routing' started by bucks2002, Apr 5, 2011.

  1. bucks2002

    bucks2002

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    Hello...Every time I try to download / update the current USA, Canada, and Mexico map I get the following error:

    This file is invalid (archive) : C:\documents and settings\compaq_owner\my documents\tomtom\home\download\complete\map\USA_CANADA_MEXICO-1\USA_CANADA_MEXICO_P.zip

    Any ideas?
     
    Last edited: Apr 5, 2011
    bucks2002, Apr 5, 2011
    #1
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  2. bucks2002

    mvl Moderator

    Joined:
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    Location:
    Boston, MA, USA
    TomTom Model(s):
    GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
    It appears your map was corrupted during download.

    Assuming this map was purchased within the past year, or is part of an active subscription, do the following:

    - Go to Manage my XL, and remove the map from the "items on computer" tab.
    - Then go to Update my XL, and download it again.
     
    mvl, Apr 5, 2011
    #2
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  3. bucks2002

    bucks2002

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    Thx...I'll give that a try this evening
     
    bucks2002, Apr 5, 2011
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