Map update problem, slow transfer, or Verizon connection issue?


- et -

Moderator
Joined
Apr 24, 2011
Messages
521
Location
Southern California
TomTom Model(s)
XXL 540, GO Live 1535, GO 620
Am I looking at a real problem with the 8.70 map update, a very, very slow transfer between my computer and my GPS, or a problem related to the disconnect between the TomTom servers and Verizon FIOS that is reportedly happening at the moment?

I acquired a XXL540T a couple of weeks ago, and last night I decided to use the ?Latest Map Guarantee?. I installed Home on my 32-bit Windows XP computer without any problems and ?registered? my unit. Home detected that a later map (8.70) was available for my unit and offered to download and install it, which I accepted.

The download to my computer took about 50-55 minutes on a Verizon FIOS broadband connection, and Home then began copying the files to my XXL540, using a bar display that sweeps back and forth to show that something was happening ? but unfortunately without any indication of the actual percentage of completion.

When I was ready for bed, Home was still saying that it was copying and arranging the files on my GPS, so I left it running overnight. When I woke this morning, Home was still doing the same thing, according to its display. Rather than gamble on terminating the process, I just decided to leave it running while I am at work, and hope that it will be finished when I return home tonight.

I have read that the TomTom units still use the old and slow USB 1.1 transfer process, but it seems to me that 9+ hours for the map update is excessive even over such a connection. Is this behavior indicative of a problem with the map update, is it nothing more than just very, very slow transfer from my computer to the XXL540, or does Home require a connection to the TomTom server even while copying files from my computer to my XXL540?

Thanks in advance for the help.
 
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dhn

Moderator
Joined
Oct 1, 2007
Messages
23,218
Location
Toronto Canada
TomTom Model(s)
Go 50; Go 520
Could be the 1.1 issue. I have the 540 WTE so needed to copy both the NA & Western_Europe maps from the computer to the unit.

Each took about an hour for me.
 
Joined
Mar 23, 2009
Messages
3,199
Location
Blackpool UK
TomTom Model(s)
720, 930, 940, XL, One 3rd
Verizon + TomTom server access is an issue at the moment for NA users so my guess would be its that causing the issues - Mike
 
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mvl

Moderator
Joined
Dec 19, 2008
Messages
5,458
Location
Boston, MA, USA
TomTom Model(s)
GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
Try again. The Verizon outage was fixed around 2pm eastern for me.
 

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