Map update problem, slow transfer, or Verizon connection issue?

Discussion in 'Maps and Routing' started by - et -, May 27, 2011.

  1. - et -

    - et - Moderator

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    Location:
    Southern California
    TomTom Model(s):
    XXL 540, GO Live 1535, GO 620
    Am I looking at a real problem with the 8.70 map update, a very, very slow transfer between my computer and my GPS, or a problem related to the disconnect between the TomTom servers and Verizon FIOS that is reportedly happening at the moment?

    I acquired a XXL540T a couple of weeks ago, and last night I decided to use the ?Latest Map Guarantee?. I installed Home on my 32-bit Windows XP computer without any problems and ?registered? my unit. Home detected that a later map (8.70) was available for my unit and offered to download and install it, which I accepted.

    The download to my computer took about 50-55 minutes on a Verizon FIOS broadband connection, and Home then began copying the files to my XXL540, using a bar display that sweeps back and forth to show that something was happening ? but unfortunately without any indication of the actual percentage of completion.

    When I was ready for bed, Home was still saying that it was copying and arranging the files on my GPS, so I left it running overnight. When I woke this morning, Home was still doing the same thing, according to its display. Rather than gamble on terminating the process, I just decided to leave it running while I am at work, and hope that it will be finished when I return home tonight.

    I have read that the TomTom units still use the old and slow USB 1.1 transfer process, but it seems to me that 9+ hours for the map update is excessive even over such a connection. Is this behavior indicative of a problem with the map update, is it nothing more than just very, very slow transfer from my computer to the XXL540, or does Home require a connection to the TomTom server even while copying files from my computer to my XXL540?

    Thanks in advance for the help.
     
    - et -, May 27, 2011
    #1
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  2. - et -

    dhn Moderator

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    TomTom Model(s):
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    Could be the 1.1 issue. I have the 540 WTE so needed to copy both the NA & Western_Europe maps from the computer to the unit.

    Each took about an hour for me.
     
    dhn, May 27, 2011
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  3. - et -

    mikealder Moderator

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    Location:
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    TomTom Model(s):
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    Verizon + TomTom server access is an issue at the moment for NA users so my guess would be its that causing the issues - Mike
     
    mikealder, May 27, 2011
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  4. - et -

    mvl Moderator

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    Try again. The Verizon outage was fixed around 2pm eastern for me.
     
    mvl, May 27, 2011
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