Map Share map corrections not working?


Joined
Jun 3, 2008
Messages
8
I'm getting a message on my TomTom Home (ver 2.7.6.2056) that says my map has not been updated for more than 20 weeks and that Map Share map corrections are temporarily not available. I don't see any other postings (here or on TomTom's support site) showing any issues.

Any suggestions or do I just wait?
 
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canderson

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Dec 28, 2007
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Colorado, USA
TomTom Model(s)
GO720, GO740TM Live, GO 1535 Live, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, TomTom Bridge
Happens to everyone after every map update, thanks to a quirk in the Home application code. Just ignore it.
 
Joined
Dec 29, 2007
Messages
591
Location
Morden, Manitoba, Canada
TomTom Model(s)
Rider 2
I have been recieving mapshare updates pretty much everyday, along with several quickfix updates.

Check your MapShare preferences, for some reason, sometimes the country you have selected is "deselected" and the user is unable to select a country. Not sure why that happens, and not sure what you do about it. It did happen to me a year or so ago, but I can't recall the fix.

You could try a complete removal of HOME from your puter and then reload, it only takes 5 minutes. Make sure you do a complete removal of the data stored by HOME as well, as described:

http://uk.support.tomtom.com/app/answers/detail/a_id/7448/kw/home

perhaps using the clear flash tool would be helpful as well:

http://uk.support.tomtom.com/app/answers/detail/a_id/6178/kw/home/related/1

As always, ensure you have a complete Explorer back up of your unit, not a HOME backup.

Cheers
 
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Joined
Nov 30, 2010
Messages
4
Thanks for this, I had a look at the mapshare preferences and there are no countries listed !!

All was working fin until I installed the latest maps :mad:
 
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dhn

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Toronto Canada
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Is your unit connected to Home and are you logged in?
 
Joined
Dec 4, 2010
Messages
13
TomTom Model(s)
XXL 540-TM
I am having the same issue of it saving Mapshare unavailable. I have the TomTom XXL 540TM. Bought it on Saturday did the system update for the newest map versions and then turned on mapshare. Tried to uninstall home and do a reinstall same error. It does have the US as my country so that is not an issue.

Mapshare is the main reason I left Garmin for TomTom :(

Home Version 2.7.6.2056
App 9.053.520930.2
Map USA_Canada_and_Mexico_PuertoRico v860.3121
 
Last edited:

dhn

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Give it a couple of days. Mapshare functionality tends to lag a week or so after a new map is distributed.
 
Joined
Dec 4, 2010
Messages
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TomTom Model(s)
XXL 540-TM
Give it a couple of days. Mapshare functionality tends to lag a week or so after a new map is distributed.
Yeah I guess I will keep trying everyday. It's been a full week now. Thanks for the advice
 

dhn

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I just now updated my 540 WTE and got some mapshares.

Just a thought...what setting do have for accepting mapshare changes? If the most restrictive (verified by TT), you may not get any as there probably hasn't been time for TT to verify stuff on the 860 map.

See what happens if you loosen up the restriction somewhat.
 
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Joined
Dec 4, 2010
Messages
13
TomTom Model(s)
XXL 540-TM
I just now updated my 540 WTE and got some mapshares.

Just a thought...what setting do have for accepting mapshare changes? If the most restrictive (verified by TT), you may not get any as there probably hasn't been time for TT to verify stuff on the 860 map.

See what happens if you loosen up the restriction somewhat.
I have it on medium setting. Ok I think I see the issue, under the select country tab of the map share preferences it does not let me pick any countries. All it says is "No Items Available". Not sure how to fix it though. Tried to uninstall home and reinstall no difference.

I did try the tricks others have talked about in other Forums, removing the TomTom files from the computer including the hidden ones.
 
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dhn

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Be careful what you delete. It may pertain to something different. It simmply may be that no shares are available yet for your model map.
 
Joined
Nov 30, 2010
Messages
4
Is your unit connected to Home and are you logged in?
Yep, all connected logged in and working fine, I am getting the GPS fix updates but not mapshare.

I have tried setting the restrictions to all the different levels and nothing changes
 
Joined
Dec 5, 2010
Messages
1
Same thing happening to me! Map Share Not Working now ive updated.

Hey guys, just to let you know that I live in the UK and have just updated to the latest map on TomTom Home and now my MapShare thingy is saying I haven't updated my map for 20 weeks!! Its driving me mad any ideas on a solution?
 

dhn

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Yep. Ignore the false message. Appears for everybody who updates their maps.
 
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Joined
Apr 11, 2010
Messages
20
TomTom Model(s)
XXL 550M
I updated my map over a week ago and still no Mapshare updates. Is this still considered "normal"? In looking at the Mapshare settings I noticed that I have no countries available to select. Is this "normal" as well?
 

dhn

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Well, I suppose you could call CS at 866-486-6866 and see what they say.
 
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