Just got myself brand new Go 930 and to be honest I'm a bit baffled. Been using 730 for almost a year now, got used to it's little quirks and Tomtom screwups at every update. But this one is puzzling me, I go to the usual routine, connecting it to Home, checking up initial firmware and map versions, which is 8.002 for the firmware and 800.1727 for maps. Now according to Tomtom I have "Latest Map Guarantee" which supposedly should upgrade me to the 8.302 firmware and 8.25 maps. Well it doesn't when I log in (had to give another email account for 930 because my previous was for 730 and you can't have 2 devices to the same login) it offers me update for Western and Central Europe only, no North America update offered. And yes i selected North America as my current map and triple checked it. Also it doesn't offer me upgrade to 8.302 firmware even though I tried it on 2 different computers now just to make sure that my previous settings from 730 don't interfere with a new 930. Knowing tomtom tech support people I don't hold my breath for any help there, but may be anyone here had a similar problem? How do you force the device to see the upgrade knowing that it's there for sure? Thanks in advance, any ideas?