Map 870 has been released


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mvl

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GO 2535 LIVE, GO 1535 LIVE, GO 740 LIVE, Go 930
Tomtom has released the new summer maps, version 870. We created a new thread here for discussion on these new maps.

Please see the steps here to determine which application your device is using, as Tomtom has a new/different map delivery process for app 10.x devices.

Before you update your maps: We recommend the following steps to prepare yourself, prior to a map upgrade:

1) Make a backup. With any change this big on a Tomtom, it's always a good thing to back up first. We recommend performing a backup as instructed here.
2) After your backup, upgrade to the latest app first. Earlier apps had issues with map installs, so you should update your app to the latest version before attempting a map upgrade
For app 9.x devices , choose "Update my Device" in Tomtom HOME, and if an application is offered, check the application and uncheck everything else, and click update. Keep repeating these steps until HOME has no newer application to offer.
For app 10.x devices, click on the MyTomtom taskbar icon and choose MyTomtom. If updates are available, click on the more info button and accept only Navigator downloads, not maps.

How to download your map:
- Maps must be downloaded via Tomtom HOME (devices with app 9.x and earlier), or MyTomtom (devices with app 10.x). You can install Tomtom HOME from this link, and MyTomtom from this link.
- If you already have the applications above, make sure you've updated them to the latest version. To update Tomtom HOME, select Help -> "Check for HOME update" in the Tomtom HOME menu. To update MyTomtom, make sure the "Tell me when updates are available" checkbox is enabled in settings -> general, and it should alert you to updates.
- If you have issues with the HOME update, these steps can usually fix them. DO NOT attempt the steps without making a backup of your Tomtom first.
- If you're device has been used for less than 30 days and you haven't downloaded a map before: You should get a free map under the "Latest map guarantee". To use this guarantee for app 9.x or earlier, open Tomtom HOME, and go to Tools -> Latest Map Guarantee. Latest Map Guarantee should automatically be offered on app 10.x if eligible.
- If you have a new Lifetime Map device, or a device with an included map subscription: The first time you upgrade maps on a Lifetime Maps model, you need to activate your lifetime/subscription code. For app 9.x devices, go to "Use my Activation Code" in Tomtom HOME, and enter the maps activation code included in the slip in your box. For app 10.x devices, click "MyTomtom" on the taskbar icon, the click the green MyTomtom button on upper right of the webpage that opens up, and choose "Use my Activation Code". This only needs to be done once, Tomtom assigns the maps subscription to your email address, so in future quarters you can follow the steps below.
Please note, Tomtom had been having problems accepting activation codes from the North American VIA models, and the GO 2435/2535. This appears to have been resolved recently, please post your experience if you have one of these models.
- If you have an active or lifetime map subscription:
- For app 9.x and earlier: open HOME, log in with your email/password if not auto-logged in, and go to "Update my device". The new map should be offered automatically for download.
- For app 10.x, myTomtom should alert you to the availability of new downloads. Accept the update on the MyTomtom icon and subsequent webpages, and it should download the map.
- Otherwise: If you want a new map you have to purchase one. Open Tomtom HOME, go to "Add maps", and follow the purchase steps. You can buy a single map, or you can buy the "map update service", which bundles current and future maps for a discounted price. Note that purchases are processed through Netherlands servers, so you often pay more than the quoted price due to foreign credit card fees. Also, you may need to call the card company first and tell them you plan to make a purchase from a Netherlands website, so that the charge won't deny.
- Single Map purchases are not yet available for app 10.x devices in most countries. In some countries you can purchase map subscription cards and activate them on app 10.x.

Issues to consider when updating maps:
- You may need to disable your antivirus. Tomtom has increased anti-map-piracy efforts, and newer models run all transactions over a secure link. Some antivirus software (notably Kapersky) attempts to intercept the secure link to scan it for viruses. When Tomtom recognizes it's link has been compromised, it aborts the update.
- Reserve enough time for the map update. Maps are 1 to 2 gigs in size, and can take a long time to install. You'll need time to download 1-2 gigs from Tomtom's servers, and then you'll need an additional 20-60 minutes to copy the map from your computer to your Tomtom.
- If you try to download when everyone else is trying on May 17th, the download could take up to 4 hours due to server congestion. Also, it may abort due to the overload. If it aborts, go to "update my device" and the download should resume from where it left off
- If you're device has app 8.x, you'll lose favorites and settings after the map update. To restore them from your backup (as recommended above), follow these steps, and then follow these steps.
- Sometimes looking up a POI or address will keep crashing your Tomtom immediately after updating your map. To fix this, look up the same POI/address on the Operate my Device emulator within Tomtom HOME. This will permanently fix the problem (at least until your next map update).
- Inevitably, something breaks for certain models in the map update process. If you have an issue, check out this thread, to see if others are reporting a similar issue, and if anyone has found a workaround/fix.
 
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