lostmap package (8.9) for tomtom one

Discussion in 'Technical Support' started by spriteman, Jun 24, 2012.

  1. spriteman


    Jun 24, 2012
    Likes Received:
    coventry england
    TomTom Model(s):
    Hello, i have purchased a map package from tomtom web site, email recieved.
    Tomtom home downloaded and thats as far as i got. Son-inlaw thought he would help and have a go and update my sat nav. I now don't have a map to down load anywhere on my computer or my sat nav.
    Is there any way of contacting tomtom for another download ??Regards Steve
    spriteman, Jun 24, 2012
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  2. spriteman

    dhn Moderator

    Oct 1, 2007
    Likes Received:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    If the map was downloaded, it should be in compressed form here:
    C:\Documents and Settings\yourname\My Documents\TomTom\HOME\Downloads\complete\maps\

    Use Explorer to see if it's found there.

    Also, connect to Home, Manage my device (2nd page, purple folder) Items on Device-->Maps. What does it show? As well, Items on Computer-->Maps, what's it show there?

    If nothing is found in either location, then rename the folder (in red) I highlighted above and use Home to Update my Unit once more. The map, if purchased, should be offered again. Rename it to DownloadsOLD.
    dhn, Jun 24, 2012
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