Loose Traffic and My Drive when I leave the house.

Discussion in 'Technical Support' started by Alan Kooyman, Dec 31, 2017.

  1. Alan Kooyman

    Alan Kooyman

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    TomTom Model(s):
    VIA 52
    I have an Android phone and TomTom VIA 52. I have set up the phone and SatNav and with my phone Bluetooth switched on and Bluetooth tethering switched on - I have no X's on MyDrive and non X's on Traffic. I have connection which stay on.
    When I leave the house walking or in the car with the SatNav and phone I get a few hundred yards along the road and I get a X by MyDrive and also a X by Traffic. I lose both signals.

    Is it that at home my phone is connecting to my wifi?
    When I leave home I should switch on Mobile Data?
     
    Alan Kooyman, Dec 31, 2017
    #1
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  2. Alan Kooyman

    Arno Moderator

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    Location:
    Toronto - Pickering, ON
    TomTom Model(s):
    930; GO 620; Start 63
    Yes, you need a data plan from your ISP for the mobile connection.
     
    Arno, Dec 31, 2017
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  3. Alan Kooyman

    canderson Moderator

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    Location:
    Colorado, USA
    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    When I leave the house walking or in the car with the SatNav and phone I get a few hundred yards along the road and I get a X by MyDrive and also a X by Traffic. I lose both signals.

    Is it that at home my phone is connecting to my wifi? Yes, the only logical explanation is that it's your phone is WiFi connected to your home system and that is providing the traffic data while you are still home.
    .

    When I leave home I should switch on Mobile Data? Essential, yes. It's your phone that is making contact with the TomTom server to provide the traffic data to your 52 via Bluetooth, The good news is that TomTom's method of making the Bluetooth connection doesn't require any 'tethering plan' from your mobile provider, so no extra cost there. What's a bit confusing, as I write this, is that your country flag is showing U.S., but you're in the UK. But I think the issue of tethering is the same there.
     
    canderson, Jan 1, 2018
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