Lifetime traffic subscription expired?

[dhn]

Yep. Thanks.

 

[Stormbringer]

I have been through chat and they are refusing to reinstate my traffic service, saying lifetime doesn't mean what I think it does.
If anyone has got them to budge, what did you do, please?
TIA

 

[Willy875]

I have been through chat and they are refusing to reinstate my traffic service, saying lifetime doesn't mean what I think it does.
If anyone has got them to budge, what did you do, please?
TIA

There is no phone to contact TomTom anymore. I don't know how you managed to get someone on the phone?

 

[Stormbringer]

There is no phone to contact TomTom anymore. I don't know how you managed to get someone on the phone?

I also on chat, not phone.

 

[Willy875]

What GPS model do you have?
It's your SIM card that has been disabled for traffic. Connect your phone to your GPS

 

[Stormbringer]

What GPS model do you have?
It's your SIM card that has been disabled for traffic. Connect your phone to your GPS

It's a Go500. It doesn't have a sim, I connect it to my phone. It says the service is about to expire.

 

[Willy875]

Strange GO 500 with serial number starting with Q? TomTom Traffic is provided for life, but speed camera updates are chargeable.

 

[Stormbringer]

Strange GO 500 with serial number starting with Q? TomTom Traffic is provided for life, but speed camera updates are chargeable.

Yes Q. That's my point in a nutshell.

 

[Stormbringer]

Yes Q. That's my point in a nutshell.

So I reported this to Citizens Advice who are reporting it to Trading Standards. CAB suggested I make a formal complaint to TomTom so I am trying to do that. So far I can't get past the bot.

 

[Willy875]

So I reported this to Citizens Advice who are reporting it to Trading Standards. CAB suggested I make a formal complaint to TomTom so I am trying to do that. So far I can't get past the bot.

In my opinion you have not reached the right person to open a new ticket to Tomtom support.
Or to have a live agent you have to do it during office hours.

 

[b4u2]

Tomtom don't have any customer service, it's absolutely disgusting

 

[Willy875]

Tomtom don't have any customer service, it's absolutely disgusting

There is a customer service, okay, they don't spend their time on the phone anymore.

How to contact TomTom support

Visit our Support Site or browse through our Support Videos for user manuals & quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ...

help.tomtom.com

 

[Stormbringer]

In my opinion you have not reached the right person to open a new ticket to Tomtom support.
Or to have a live agent you have to do it during office hours.

I started during office hours but the bot wouldn't recognise "complaint".
Anyway, I got to the point where it let me send an email raising a complaint. Had a reply this morning saying it was a technical error and the traffic service has been reinstated.