I wish I had gotten the name of the woman...but I hadn't so I can only say Kudos to the TomTom Support Team as a whole.
I had a problem in that I wasn't updated with the most current map in my XL 325SE and so i got on the forum and tried a few things to fix it...
I ended up getting it so hosed up it wouldn't even work but only said, "you have no map loaded" and so i called TomTom.
I was on hold for 20 minutes, but when I got a person, she was courteous, polite, knowledgable, and helpful.
She took me through a few "fixes" that didn't work, and finally uploaded a replacement map to my account...
Good job TomTom!!
I had a problem in that I wasn't updated with the most current map in my XL 325SE and so i got on the forum and tried a few things to fix it...
I ended up getting it so hosed up it wouldn't even work but only said, "you have no map loaded" and so i called TomTom.
I was on hold for 20 minutes, but when I got a person, she was courteous, polite, knowledgable, and helpful.
She took me through a few "fixes" that didn't work, and finally uploaded a replacement map to my account...
Good job TomTom!!