- Joined
- Apr 10, 2008
- Messages
- 10
Wow, as much as I love my Go 720, TomTom has really kicked me in the, you know what's.
The external speaker jack has gone bad and the battery is getting weak. So I called TomTom to see about sending it in to have a new jack soldered in and replace the battery.
I was told by their support personnel that if my unit is out of warranty, and it is, that TomTom will not repair it at all. I can not even pay for the repairs! I was floored.
I live about 5 miles from Garmin in Olathe, Kansas, so it was a stretch for me to go with the TomTom over the local team.
So my next question to the TomTom support person was who is the authorized company for after market service on these devices?
I was told there is none and that I am on my own.
They would not even give me a name of a service company of any kind.
So what are my options?
Someone on here knows where to get this fixed.
Or I have to replace it.
Obviously if I have to replace it I am going to check what the repair situation is with Garmin so as not to get caught like this again.
Some help would be appreciated.
The external speaker jack has gone bad and the battery is getting weak. So I called TomTom to see about sending it in to have a new jack soldered in and replace the battery.
I was told by their support personnel that if my unit is out of warranty, and it is, that TomTom will not repair it at all. I can not even pay for the repairs! I was floored.
I live about 5 miles from Garmin in Olathe, Kansas, so it was a stretch for me to go with the TomTom over the local team.
So my next question to the TomTom support person was who is the authorized company for after market service on these devices?
I was told there is none and that I am on my own.
They would not even give me a name of a service company of any kind.
So what are my options?
Someone on here knows where to get this fixed.
Or I have to replace it.
Obviously if I have to replace it I am going to check what the repair situation is with Garmin so as not to get caught like this again.
Some help would be appreciated.