In-Warranty returns for repair; UK - HOW?

[Debster]

This is a truck sat nav. It's on a charging holder that comes with it that connects by the cable to the trucks cigarette socket

 

[Willy875]

A GO Expert who has a problem, it can happen. 3 GO Expert who have the same problem, then it becomes strange.

Have you checked that the truck's socket delivers 12 or 24 volts?

 

[Debster]

Yes

 

[Navigierer]

The last time we had to send mount and cable along with tomtom. His mate has same one and it wouldn't charge on his cable either. But his own tomtom works fine so not the cable.

Have you ever tried using your friend's satnav in your husband's truck?

That would be the most obvious thing to do.

 

[Debster]

Yeah he's tried that

 

[Navigierer]

Yeah he's tried that

And what was the result?

 

[Debster]

He tried that and his satnav worked

 

[M.K.W]

Have you tried to just change the cigarette lighter adapter. I had my GO600 do the same thing. The light on the cigarette lighter adapter came on and looked like it was working correctly, but when I checked it with a USB multimeter it showed zero. I changed the cigarette lighter adapter and it’s been working fine.

 

[Debster]

Ok thanks. That's something to think about. Sending this one back tomorrow so will see what the outcome is

 

[scousejimmy]

Like so many other customers of TomTom devices I am hugely dismayed by the seemingly total closure by TomTom of all meaningful support.

I have spent too much time going round and round with a delinquent ChatBot trying to find out how to return an in-warranty device for repair. I keep being asked if I want to arrange a repair and then it goes round and round again asking me to ask a question. Aaaaaaah!

This is after trying to make contact with TomTom support and waiting three days, with no reply, other than an automated acknowledgement (which has probably stopped being monitored).

The device invoice from Apr/May 2022 provides an Internet link for returns that does not work any longer ( www.tomtom.com/9741 )

Can anyone out there please stop me going beserk and advise how to return in-warranty devices for repair in / from the UK?

Exactly what is happening to me right now

 

[Leebroath]

Not sure if anyone else has my issues, when trying to log in it seems to always ask me to type in my password again as it needs verified…this then starts in another browser glitch loop and I can never get logged in.

This is in Safari, Edge and Chrome…and yes cookies and history were cleared.

If TomTom spent more of their money on website support and IT they would be winning, but it’s just not great! They really are going down hill trying to reduce costs in all areas!!