If my tomtom fails, it will be my last. mydrive connect software issues AGAIN

[turbopete]

logged into my account again after not needing to use the device for a couple of months. trying to update and i keep getting the following message

Failed to download content for your Start 20 with ID AY1125A91629
Please consult your network settings.

The URL is as follows:

https://download.tomtom.com/nav3/1160/nav3/Western_Europe.ttpkg.

absolutely fed up of the device now. before this i had to uninstall and re-install mydrive connect every time i wanted to carry out an update if it was more than a month ago. now its this. my internet works fine with the same speeds ive always had. even the 'check connection' tab in mydrive connect instantly gives the blue tick to say that the connection is fine. i need the device to get to a worksite tomorrow morning. its 7pm here now. anyone had the issue and found a fix?

 

[bngkl]

Same issue with https://download.tomtom.com/nav3/885/nav3/Europe.ttpkg. Not available.

 

[Willy875]

Same issue with https://download.tomtom.com/nav3/885/nav3/Europe.ttpkg. Not available.

What is your Via's serial number?
According to the link provided, you are being asked to download a very old map version, 8.85; we are currently at version 11.65.

 

[canderson]

To put this into perspective, map 8.85 was released 15 years ago last month. No surprise that it's no longer being found on the TT server. The Q is why such an old map is being suggested.

First, do supply the first two characters of your serial number as Wllly has asked. We can't tell what Via model you have. There are some Via models that are no longer receiving ANY map support due to internal memory size issues (e.g., early Via 120, 130, 140, 150 models).

Then ...


I wonder if MyDrive Connect is trying to complete a very old download?

Open MyDrive Connect.
In the systray in the lower right of your PC's screen, right click on the MyDrive icon

Select 'Settings'
Select 'Downloads'
Select 'Empty download folder"
Select 'General'
Select 'Clear Cache'
Click on 'Save settings'
In the systray in the lower right of your PC's screen, right click on the MyDrive icon

Select 'Open MyDrive Connect'

See what is offered to your device now.