I accidentally deleted the Files on the internal storage of my TomTom Rider 550.

[X!chT]

Hello,
I know it sounds kinda strange, but I somehow achieved to delete the Files in the root directory of my rider 550.

Now I have no Maps and installed, I cannot do anything with the device because after a restart it’s stuck in a loading screen. Sometimes I am able to get it to the Map downloading screen, but it eventually does get stuck again.

I already tried to recover it with the TomTom Connect App on PC, but it does not create those files.

TomTom Support Hotline was not really helping.
Only thing they said I can do is to try to connect to TomTom Connect, download a map or restore the device which I told them over and over again I did, but they did not really listen to me. And of course send the device in.

I think it’s easy fixable. Maybe someone can send me the files/folders of his TomTom Rider 550.


TomTom (TH) (c) TomTom 2016

Hardware name
stelvio_4in
Device id
KG6230I00xxx
Total memory
431 MB
Available Memory
310 MB
Os version
3.10.49-94188716-00872-gfdd0e7
Build version
93adef 0048841ead7af080b1e95f4
IsOnlineCapable
1
GPRS Integrated
0
Wi-Fi MAC address
Bluetooth MAC address
TFT type
2d043na03f _hvga_video
GPS type
WGR7640
Internal flash size
14910
SD card capacity
15193
Battery charge level
100
RTC

Thank you for your help

 

[Willy875]

Hi
You don't have access to the internal memory of your rider, so you couldn't delete files and it's not possible to add files, only Tomtom can do that.

try with this FAQ: https://help.tomtom.com/hc/en-gb/ar...ion-device-not-starting-or-displaying-a-cross

 

[X!chT]

Hi
You don't have access to the internal memory of your rider, so you couldn't delete files and it's not possible to add files, only Tomtom can do that.

try with this FAQ: https://help.tomtom.com/hc/en-gb/ar...ion-device-not-starting-or-displaying-a-cross

When you try to import routes you can access to the file system (SD and internal) via usb connection

 

[X!chT]

Hi
You don't have access to the internal memory of your rider, so you couldn't delete files and it's not possible to add files, only Tomtom can do that.

try with this FAQ: https://help.tomtom.com/hc/en-gb/ar...ion-device-not-starting-or-displaying-a-cross

BTW: like I mentioned in my post, I already did the recovery as you recommended. Several times. It does not restore the files.

 

[Willy875]

When you try to import routes you can access to the file system (SD and internal) via usb connection

Yes, you have access to import routes, but you cannot delete the Tomtom folders that allow your GPS to work, you do not have access to them.


In my opinion, what you are missing for your GPS to work is a map.

 

[X!chT]

i

Yes, you have access to import routes, but you cannot delete the Tomtom folders that allow your GPS to work, you do not have access to them.


In my opinion, what you are missing for your GPS to work is a map.

I downloaded a map with for different navcores and imported them into the Device. with no positive results. Which one is the correct one?

I also checked the crashlog from the SD card and ChatGPT mentioned that folders are missing

 

[X!chT]

I w

i

I downloaded a map with for different navcores and imported them into the Device. with no positive results. Which one is the correct one?

I also checked the crashlog from the as card and ChatGPT mentioned that folders are missing

I will make screenshots of everything in the evening (GMT +1)

 

[Willy875]

The latest version of navcore is 24.102 and you can only get it if you log in to your Tomtom account.

 

[X!chT]

The latest version of navcore is 24.102 and you can only get it if you log in to your Tomtom account.

Unfortunately I cannot download any maps via the Tomtomconnect app. Because I cannot register my device. Before I can log myself in on the device it gets stuck in the loading screen

 

[X!chT]

Sorry for the late response, after a long session of rebooting the device it somehow managed to download a map without getting stuck. (The Loading screen also changed from a turning circle to the round one with percentage and Progress bar)
Now it is working again properly