Help with maps

[colbrit]

I recently downloaded maps of New Zealand to my GO720. I live in Australia but can not see anything on my Go720 to say that the maps are there. Do I need to be in New Zealand for it to work. Any help in this regard would be appreciated as I leave for the NZ very soon. Kind regards Col

 

[dhn]

Manage maps-->switch maps. Should see both listed.

 

[colbrit]

I tried that but it only comes up with Australia. Which made me think I needed to be in the country. Thank you for your reply

 

[colbrit]

I also went to Home where it tells me that NZ maps are on my devise. But I cant find them....

 

[dhn]

Do a pin reset on the unit (reset hole on the bottom of device) and try the Manage Maps process again.

 

[colbrit]

Do a pin reset on the unit (reset hole on the bottom of device) and try the Manage Maps process again.

I tried a reset with no luck. Do I need to be in the country first eg NZ?

 

[dhn]

No.

You sure you did download the map?

Connect to Home-->Manage my Device (2nd page, purple folder)-->Items on Device-->maps, what does it show?

How about Items on Computer-->Maps, what shows there?

 

[colbrit]

No.

You sure you did download the map?

Connect to Home-->Manage my Device (2nd page, purple folder)-->Items on Device-->maps, what does it show?

How about Items on Computer-->Maps, what shows there?

Shows 2 maps Australia & New Zealand
Thank you for taking the time to help me, I do appreciate it.
Col

 

[dhn]

Where? On the device or computer does it show 2 maps?

 

[colbrit]

Also on the computer it says the iterm NZ maps is on my nav devise.

 

[colbrit]

Where? On the device or computer does it show 2 maps?

Manage my Device (2nd page, purple folder)-->Items on Device-->

 

[dhn]

And you are SURE that Manage Maps-->switch maps doesn't show a second map (New Zealand)? I know I asked but ......

okay, let's try this:
1. Make an Explorer, not Home, backup of your unit's contents. See here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

2. Then see if you can do this. A manual instal.
See here: https://www.tomtomforums.com/t18197-how-install-downloaded-map-without-using-home.html

 

[colbrit]

And you are SURE that Manage Maps-->switch maps doesn't show a second map (New Zealand)? I know I asked but ......

okay, let's try this:
1. Make an Explorer, not Home, backup of your unit's contents. See here:
https://www.tomtomforums.com/t17864-how-backup-contents-your-unit-computer-how-restore.html

2. Then see if you can do this. A manual instal.
See here: https://www.tomtomforums.com/t18197-how-install-downloaded-map-without-using-home.html

Hi I managed to do the backup but failed a manual instal. My computer would not allow me to go into documents & settings so I could not go fast this point.
I went into my computer G: tomtom and could see the files on my devise.
will try banging my head againt the wall to see if that works.
regards Col

 

[dhn]

Control Panel-->Folder Options-->View-->Advanced Settings-->Show hidden files and folders (check this option).

Should allow access to Documents and Settings.

 

[colbrit]

Control Panel-->Folder Options-->View-->Advanced Settings-->Show hidden files and folders (check this option).

Should allow access to Documents and Settings.

No still will not let me in (access denied)

 

[dhn]

See here:
http://blog.dpjonline.com/2010/02/26/how-to-unlock-documents-and-settings-folder-in-windows-7/

 

[Arno]

For an easy to follow YouYube of the above look at

[ame]http://www.youtube.com/watch?v=Q60zIGaCXA8[/ame]
----

A trusted friend suggested to download and open the TakeOwnership.zip file from the web which will unzip to two files
InstallTakeOwnership.reg
RemoveTakeOwnership.reg

I do not remember from which site I go it but here is a possibility:

http://www.softwaretreasure.com/2013/02/how-to-take-ownership-and-full-control.html

CAUTION !
I cannot vouch for this URL and anyone should use the usual precautions of making an individual scan with your Anti Virus software before unzipping anything downloaded from the Internet.

 

[colbrit]

See here:
http://blog.dpjonline.com/2010/02/26/how-to-unlock-documents-and-settings-folder-in-windows-7/

Have you got one for vista

 

[dhn]

Nope. Try using Google.

 

[colbrit]

See here:
http://blog.dpjonline.com/2010/02/26/how-to-unlock-documents-and-settings-folder-in-windows-7/

Have you got one for vista

Or can you give me where else I might get help
thank you very much for your time
regards Col B