Headset.

[chippy1]

I've just bought a new Sena headset SMH5 for my Rider 4GC01 and no mater what I do can't get it to pair.Works fine with my Iphone.Any ideas anyone. Thanks.

 

[canderson]

I assume the Sena supports A2DP profile? Your Rider requires that.

And I'd start by assuring that nothing else (e.g., the phone) is paired to the headset when making the attempt.

 

[chippy1]

Wouldn't really know checked on a few sites all said it was compatible.

 

[canderson]

Took me all of about 15 sec at Sena... So we know there's not a compatibility issue...

Keep the phone entirely out of the equation and see what happens.

• BLUETOOTH
  Headset Profile (HSP)
  Hands-Free Profile (HFP)
  Advanced Audio Distribution Profile (A2DP)
  Audio Video Remote Control Profile (AVRCP)
  Bluetooth 5.1
  
  
  
  

 

[chippy1]

Still no good really can't understand why it won't connect.

 

[Willy875]

Still no good really can't understand why it won't connect.

Have you followed this FAQ? https://help.tomtom.com/hc/en-gb/ar...ring-a-smartphone-and-your-Rider-to-a-headset

 

[chippy1]

Had enough now tried every possible combination with no joy.
So have come to the conclusion that the Sena SMH5 is not compatible with the tomtom 4Gc01.

 

[Willy875]

What model of Rider do you have? I checked, normally the Sena SMH5 would be compatible with the old riders and the new riders.

 

[chippy1]

4GC01

 

[Willy875]

Give the first two letters of the serial number.

 

[chippy1]

IC

 

[Willy875]

IC is not the serial number of a Rider, normally on a Rider the number starts with K

 

[chippy1]

C-NO:K32372B88188 Had to get a magnifying glass out to find that.

 

[Willy875]

K3 is an older Rider model
compatible with your Sena SMH5

To connect.
The instructions below show you how to set up this Bluetooth® headset.
If you didn't establish a Bluetooth connection between your Bluetooth headset and your TomTom Rider when you first turned on your TomTom Rider, you can establish one at any time later by following these steps:
1. Turn the headset on or off by following the headset-specific instructions.
2. In the main menu, tap Options.
3. Tap Connect Headset and follow the instructions to establish the connection.
4. Connect your headset to your helmet.

 

[chippy1]

Thanks for all your help but your only repeating what
I've already tried dozens of times.

 

[Willy875]

Normally your Sena should be able to connect, why can't you do it?

 

[chippy1]

That's why I'm on here asking that very question.

 

[Willy875]

Yes, but you can also ask TomTom.

What you can try if you haven't already is to make a full backup of your GPS on your computer, then reset the device to factory settings and re-pair it.

 

[chippy1]

Done that.