Ask them what the full number of the nacore is, it should be more like 8,060,1234 (where the 1234 will be four specific numbers not 1234) - I very much doubt the Navcore is 8,060 as I have never seen that sofware release and I have all of them on my PC, I just checked to be sure and the nearest I have is 8,051 for a Go-x30 but that might never have been released!
Upshot is I doubt this specific version exists but I am happy to be proven wrong (again - I will get that in before anyone else! as this could be region specific) - get the full Navcore number and we will be able to work out a full download link direct to the servers at TomTom, prior to Navcore 8,300 the map version number which is the four extra digits formed part of the download URL - Mike
here is the letter from support. btw same error on tomtom 730
Response (David ... (UK)) - 15/10/2009 12.53 PM
Dear xxxxx
Thank you for contacting TomTom Customer Care
The reference number for your query is 091008-xxxxxx.
The problem that you have been describing is due to a compatibility problem between the map that is being downloaded and the software version on the device.
For devices that use Russian language characters, there needs to be a specific version of the TomTom application. This is version 8.060.
If the application is updated, then the Russian language is no longer supported, and therefore the device cannot read the map that you are attempting to download.
Therefore I would like you to check if you have a version 8.060 application saved anywhere that you can restore to the devices.
Please check the following:
- In TomTom HOME, go to Add Traffic, Voices, Safety Cameras etc
- Scroll through to Items on My Computer.
- Check for Applications, then check the version number under More Info.
If the application is version 8.060 then you can restore this to the device, and try to download the map again.
It is worth noting that this problem will occur if you update the application then try to download the Latest Map Guarantee for these devices. Therefore, please do not install any application updates on GO 930 devices if you want to download the Latest Map Guarantee.
Please let me know if you need any further assistance with this, or if you are unable to find a copy of the application.
With Kind Regards,
David