GO6200 Recall

Discussion in 'General TomTom Discussion' started by shmouser, Mar 21, 2017.

  1. shmouser

    shmouser

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    I am curious about tom tom recalling all their GO6200? Why...
    I purchased two of these unites in Australia the first had a dull screen. I was unable to adjust the brightness as it was already at full screen. I returned it to the place of purchase and told that there was a total recall on all go2600 and 5100. . Can anybody tell me what is going on? I see people are unable to make contact with tomtom here in Australia?
    Is there something we all should know?
     
    shmouser, Mar 21, 2017
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  2. shmouser

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    First I've heard of it though I am aware of issues with the devices there.

    Here is the CS number for Oz:

    Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
     
    dhn, Mar 21, 2017
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  3. shmouser

    shmouser

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    Thanks,
    I have just spoken to a person at the number and was told the product has been stoped from manufacture. No reason available. The 5200 is also out.
    Asked if there was a replacement and was told there was no information available!
    The local dealer told me they had a number of returned all with various issues.
    Ringing around the dealers to buy a replacement found no one has that model (6200).
    Earlier models no problem.
    Seems curious.
     
    shmouser, Mar 21, 2017
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  4. shmouser

    Arno Moderator

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    Location:
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    TomTom Model(s):
    930; GO 620; Start 63
    Your replacement option should be a 620, if available, else a 600.
    The only real difference is that the 6200 has an extra SIM card inside to get live traffic from.

    These devices are not sold in North America because cell phone providers decided to vacate the G2 networks.
    That may happen in Australia too over some years and the better long term solution then is to use a GPS that gets its live traffic from a paired cell phone as with the 500/600, 520/620 models.

    We do not know about Australia and maybe you can find out more about the networks and what their plans are and tell us about it.
    For TomTom it may just be a marketing decision not to upset loyal future customers, should their top of the line models become obsolete long before their life cycle expires.
     
    Arno, Mar 22, 2017
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