GO5200 SIM disconnected

[Annoyed tomtom user]

Who thinks it's acceptable that tomtom have disconnected the builtin sim service that we paid for.

We could have purchased the lesser feature model (in my case the GO 520) at a cheaper price if we wanted to use bluetooth or wifi smartphone connectivity.

The tomtom 'no'support portal tell me that the service will be disconnected for all users using this facility and think a 25 euro offer is not enough to compensate for cancelling this important feature.

Sorry, I do not accept that the traffic subscription is for 'lifetime' but the SIM connectivity is not 'lifetime' (and I do not mean my 'lifetime' but the supported 'lifetime' of the PND). 2G is still active in the UK (and other countries) and still works for those not yet disconnected.

 

[canderson]

Who thinks it's acceptable that tomtom have disconnected the builtin sim service that we paid for.

Apparently not too many people - as is evidenced by several longish threads already on this same topic.

 

[Vadim]

My GO 6200 SIM live traffic is still working. Is it for a long time or it will be disconnected ?

 

[canderson]

My GO 6200 SIM live traffic is still working. Is it for a long time or it will be disconnected ?

I saw the Canadian country flag under your avatar and thought - "Right. Not". We haven't had 2G service here for several years, nor has the 6200 ever been sold here.

I see you're actually in Spain, however. No telling how long they'll continue to keep your SIM running there. Enjoy it while you can!

 

[Vadim]

I saw the Canadian country flag under your avatar and thought - "Right. Not". We haven't had 2G service here for several years, nor has the 6200 ever been sold here.

View attachment 6688

I see you're actually in Spain, however. No telling how long they'll continue to keep your SIM running there. Enjoy it while you can!

Thank you for your reply. Yes, I am in Spain and use this device. I suppose it will work in others Europe countries?

 

[Willy875]

Thank you for your reply. Yes, I am in Spain and use this device. I suppose it will work in others Europe countries?

As long as Tomtom does not deactivate your SIM card, you will receive traffic for some countries in Europe where 2G has not yet been deactivated.

 

[b4u2]

@Willy875
What stops tomtom disconnecting the sim?

 

[A771CUS]

Who thinks it's acceptable that tomtom have disconnected the builtin sim service that we paid for.

We could have purchased the lesser feature model (in my case the GO 520) at a cheaper price if we wanted to use bluetooth or wifi smartphone connectivity.

The tomtom 'no'support portal tell me that the service will be disconnected for all users using this facility and think a 25 euro offer is not enough to compensate for cancelling this important feature.

Sorry, I do not accept that the traffic subscription is for 'lifetime' but the SIM connectivity is not 'lifetime' (and I do not mean my 'lifetime' but the supported 'lifetime' of the PND). 2G is still active in the UK (and other countries) and still works for those not yet disconnected.

You are of course correct. It is not acceptable for the reasons you outline. We paid extra for the sim functionality and 2G is still available in the UK. However, I think to do something about it would probably require legal action.

 

[Willy875]

At least half of the SIM cards are disabled. If you want to sue Tomtom, you'll have to start now.

 

[A771CUS]

At least half of the SIM cards are disabled. If you want to sue Tomtom, you'll have to start now.

My 5200 has been disconnected but my 5100 continues to receive traffic information, maybe because J haven’t connected the 5100 to MyDrive for a long time so it hasn’t updated.

 

[A771CUS]

Fired up by the action of TomTom I sent a Facebook post to the company last night and got the expected result - the instructions on how to connect to a phone for traffic information. I responded as follows:
Thank you for your reply. I understand very well what the alternative is but when I bought the 5200 model it came with “lifetime” services. The 2G network is still available in UK and will be for some years and I expect my TomTom 5200 to continue to work as it did until 2G is actually withdrawn. I don’t expect to have to connect a second device to it to make it work while 2G is available. FYI my 5100 unit still gives traffic information because I have not connected it to the internet for updating, so I know that 2G still works on TomTom satnavs unless deactivated by yourselves. By turning off the sim TomTom is in breach of the contract with its customers. Please either reactivate my sim or offer compensation for this early and unnecessary termination of the service.
I appreciate that this is not a “support” issue but a contractual one and is thus probably not within your remit so would ask that you pass my posts to your senior management in Amsterdam for a response that I may share with other customers who have been affected in the same way.

I will let you all know what the response is but won’t offer odds on it being helpful!
.

 

[Annoyed tomtom user]

Fired up by the action of TomTom I sent a Facebook post to the company last night and got the expected result - the instructions on how to connect to a phone for traffic information. I responded as follows:
Thank you for your reply. I understand very well what the alternative is but when I bought the 5200 model it came with “lifetime” services. The 2G network is still available in UK and will be for some years and I expect my TomTom 5200 to continue to work as it did until 2G is actually withdrawn. I don’t expect to have to connect a second device to it to make it work while 2G is available. FYI my 5100 unit still gives traffic information because I have not connected it to the internet for updating, so I know that 2G still works on TomTom satnavs unless deactivated by yourselves. By turning off the sim TomTom is in breach of the contract with its customers. Please either reactivate my sim or offer compensation for this early and unnecessary termination of the service.
I appreciate that this is not a “support” issue but a contractual one and is thus probably not within your remit so would ask that you pass my posts to your senior management in Amsterdam for a response that I may share with other customers who have been affected in the same way.

I will let you all know what the response is but won’t offer odds on it being helpful!
.

I have used the 'no'customer support portal (most responses from Shadab Chabru who is based in Pune, Maharashtra, India) with text very similar content to yours - having twice requested escalation to senior management in the Netherlands. Customer 'no'support just repeat the same 'tough luck' type responses. there are now 24 messages in the email chain - they only have limited responses on the crib sheets given to them by tomtom (the company) to allow tomtom to hide from their paying customers.

I have emailed Harold Goddijn the CEO at tomtom - no reply but no suprise there!.

 

[Willy875]

I noticed that Tomtom disables SIMs on GPS devices that have the ability to connect via Bluetooth or via Wi-Fi on these GPS devices. It will still be possible to travel to countries where 2G is disabled via a phone.

For other GPS devices where the SIM is not disabled, it will no longer be possible to travel to countries where 2G is disabled.

 

[b4u2]

Let's do a class action lawsuit against tomtom

 

[A771CUS]

I have used the 'no'customer support portal (most responses from Shadab Chabru who is based in Pune, Maharashtra, India) with text very similar content to yours - having twice requested escalation to senior management in the Netherlands. Customer 'no'support just repeat the same 'tough luck' type responses. there are now 24 messages in the email chain - they only have limited responses on the crib sheets given to them by tomtom (the company) to allow tomtom to hide from their paying customers.

I have emailed Harold Goddijn the CEO at tomtom - no reply but no suprise there!.

I will also write to him but by a (more formal) snail mail. It would be good to understand our legal position but I think we would need to be able to produce the original sales brochures showing what TomTom actually promised. Anyone got access to these?

 

[Willy875]

If you find a brochure that says SIM cards are valid for life, you'll be lucky.

 

[A771CUS]

If you find a brochure that says SIM cards are valid for life, you'll be lucky.

I am in do noubt that you are correct. But from memory I recollect that they said there would be lifetime maps and traffic without any mention of having to connect to a 'phone to achieve this down the line. It would be good if the matter could be aired to give publicity to it. TomTom need to be at least exposed.

 

[Willy875]

Yes, that's right. On the box it says you'll get traffic for life, but it doesn't say you'll get traffic via SIM card for life.

For me it's a plus that you can connect via your phone.

Now you can try to change Tomtom's mind.

 

[A771CUS]

Yes, that's right. On the box it says you'll get traffic for life, but it doesn't say you'll get traffic via SIM card for life.

For me it's a plus that you can connect via your phone.

Now you can try to change Tomtom's mind.

I have actually got the 5200 connected but using my phone as a wifi hotspot as I understand it is more reliable than Bluetooth. I am using the Shortcuts App to turn the hotspot on and off when the phone detects then loses the car's Bluetooth signal. Saves messing around turning it on and off manually. As a matter of interest, I use bluetooth to play my phone's music over the car stereo, do you know if connecting the TomTom to the phone via Bluetooth at the same time is possible? (I believe it is, but haven't tried it)

 

[canderson]

I have actually got the 5200 connected but using my phone as a wifi hotspot as I understand it is more reliable than Bluetooth. I am using the Shortcuts App to turn the hotspot on and off when the phone detects then loses the car's Bluetooth signal. Saves messing around turning it on and off manually. As a matter of interest, I use bluetooth to play my phone's music over the car stereo, do you know if connecting the TomTom to the phone via Bluetooth at the same time is possible? (I believe it is, but haven't tried it)

One of the reasons that we recommend WiFi is that there is no chance of interference in operation of the Bluetooth for other purposes. Yes, it's possible, but we've seen problems between BT hands-free, media audio, instruction audio, etc. and regular data connections. So WiFi is sometimes just a 'cleaner' solution to the problem. On top of that, for a long while, iOS and TomTom's Bluetooth stacks weren't playing well together at all. A lot of folks migrated to WiFi during that period of time and never looked back.