GO5000/NAV4 microSD card recognised but device wont write to it!?

[JorgeM]

Apologies if this topic has already been covered elsewhere (maybe looking to hard).

The issue is this…….both MyDrive connect and the GO5000 recognise the formatted 32GB microSD card and its available memory (the card is empty). Device hard-drive is full (15MB remaining).
However, it won’t write maps, myroutes etc to it, and when I try to sync it with another of my devices, it states “insufficient memory”.

MyDrive connect won’t install new maps and doesn’t seem to give any options to write to the card.

Anyone had this problem and solved it?

Grateful for any advice.

 

[canderson]

When you first installed the 32GB card into your 5000, it should have asked if you wanted to format it for use with Maps or Routes. Did that occur? Here is how we advised someone recently in another thread:

Start by performing a FULL (not "Quick") FAT32 format of the card on your PC.

Turn on your TomTom and when it's up and running, install the uSD card.

When you install a uSD card into a recent model, this screen should appear:


Memory Card Inserted

You can use the memory card for sharing routes or storing maps.
What would you like to use the memory card for?
Routes Maps


and you'll need to select "Maps" button for your purposes.

If all of that isn't happening, the card won't be able to be used.

If that works as it should, then in MyDrive, you should see the memory card with 32GB of free space -- like this, but with 32GB instead of 8GB:

Let us know if you're getting that far.

 

[Arno]

If I remember correctly, the HDD wants to have 50 MB free to do anything with it.

 

[canderson]

If I remember correctly, the HDD wants to have 50 MB free to do anything with it.

True, the internal must have sufficient unused memory (something on the order of .5GB) IF the update is to the firmware. That is because the new firmware is written to the empty space and then replaces the old firmware which is subsequently deleted. The old firmware isn't killed off until the checksum on the new firmware is confirmed and it's determined that it is safe to use. This prevents a bad download from 'bricking' the unit.

However, in one instance at least, we're dealing with a map update which should be able to be performed on the uSD card regardless of available internal memory.

To the OP:
For making space for downloading non-map items, it might be good if you'd have a look at deleting any voices from your device that you do not use, especially any secondary 'computer' voices which occupy more space.

 

[Willy875]

On the internal memory there must remain 400 Mo which one cannot use.

 

[JorgeM]

Thank you for the comments.

Canderson......the SD was corrupted; bought a new one, followed all your steps and did get this far and a fraction beyond. However, the following then occurs: both device and MyDrive show they"re both connected and the SD card shows as per your screen print: so far so good.
The 1st thing that then happened was that although connected as above, MyDrive was waiting for the device to respond and kept timing out through lack of response from the device. After several attempts without success, I cut my losses and reset the device, and used the cable from my GO Expert 7 (and it worked)!

2nd thing...Update selected, and then its just the screen showing the Computer (Mac) connected (with a grey tick)

to the device stating its updating the equipment and then it goes into a trance and..............................................(nothing)!! Been like this for the last 45 mins at time of writing.

Any further suggestions?

Thanks again for your assistance.

 

[michvail]

Thank you for the comments.

Canderson......the SD was corrupted; bought a new one, followed all your steps and did get this far and a fraction beyond. However, the following then occurs: both device and MyDrive show they"re both connected and the SD card shows as per your screen print: so far so good.
The 1st thing that then happened was that although connected as above, MyDrive was waiting for the device to respond and kept timing out through lack of response from the device. After several attempts without success, I cut my losses and reset the device, and used the cable from my GO Expert 7 (and it worked)!

2nd thing...Update selected, and then its just the screen showing the Computer (Mac) connected (with a grey tick)View attachment 5624

to the device stating its updating the equipment and then it goes into a trance and..............................................(nothing)!! Been like this for the last 45 mins at time of writing.

Any further suggestions?

Thanks again for your assistance.

I have exactly the same issue with my Go5000. usually i can see the progress "%" , but here, nothing. Tried on 2 of my PCs.