GO Premium X thinks its been stationary for 30 minutes while navigating.

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Mar 4, 2023
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<img src="/styles/default/custom/flags/gb.png" alt="United Kingdom" /> United Kingdom
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Go Premium X
Had this a couple of times now were driving along the road and it pops up a message saying that Your location has not changed for 30 minutes. Do I want to Sleep, Turn Off or Cancel. Plus the unit is still giving me verbal instructions about what turn I need to make in X amount of distance.
Think on both times I had driven about 15-20 miles and doing over 40mph at the time.
 
Yes, this feature shuts down the device to avoid running cellular service unnecessarily for cellular-connected devices. The countdown should start with 5 minutes. Of course, while driving, this should not happen!

Does the condition clear itself, or does it continue the countdown? In other words, are these screens transient, or do you need to 'Cancel' them manually when they occur, or do they disappear spontaneously after some period of time? If spontaneously, how long do they appear (what countdown time)?


TimeOut.png


Can you confirm what version of firmware is installed on your device at this time (current release is 22.100.0004), and confirm whether the first two characters of the serial number are "ZT" or some other pair?
 
On the two occasions this has happened I've been able to pull over to the side of the road to select cancel. The unit would have been on for about 30 minutes when the message occurs with the 5 minute count down as shown in your image above.
The audio alerts are still active but the message obscures the map view.
With the longest time being stationary is when starting the car and then selecting the destination before setting off. This is at the most a couple of minutes.

ZT are the first two characters of the serial number. Firmware 22.100.0004.411 (0) (23/11/2022)
 
On the two occasions this has happened I've been able to pull over to the side of the road to select cancel. The unit would have been on for about 30 minutes when the message occurs with the 5 minute count down as shown in your image above.
The audio alerts are still active but the message obscures the map view.
With the longest time being stationary is when starting the car and then selecting the destination before setting off. This is at the most a couple of minutes.

ZT are the first two characters of the serial number. Firmware 22.100.0004.411 (0) (23/11/2022)
Thanks. Since this is the first time we've ever heard of this happening, I'll try to pursue this through "other avenues".
 
At the weekend used the unit on four journeys were was driving for over 30 minutes.
On the third journey it came up with the message again. As I was close to my destination I let the 5 min countdown proceed to the end to see what it would do and it put the unit to sleep. On the return journey operated fine.
Will try a reset to see if that makes a difference.
 
When unit is in the car it is plugged into the charger in the cigarette lighter socket.
 

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