GO: No spoken directions

Joined
Oct 24, 2010
Messages
22
TomTom Model(s)
GO 620 (2018- ), XL340S (2010-2018)
I just installed the GO app on my Android phone. I hear no spoken directions even though spoken directions are turned "on" and the GO volume slider is all the way up. The phone volume is turned all the way up as well. Any thoughts?
 
Tap Menu and make sure that sound and volume is enabled.

If either the loudspeaker or mouth icon is diagonally crossed out there should be no sound.
Screenshot_20190218-190145.jpg
 
I made sure of that (as I said in my OP). No joy. :(
 
Is Samantha still showing as your selected voice?
 

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