GO 920: Cannot See the SD Card...Can U Help?

Discussion in 'Technical Support' started by terbolee, Jan 4, 2008.

  1. terbolee

    terbolee

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    New Year greetings!

    Okay, I pop in a FAT32 formatted 286MB (testing for now...will use larger capacity later) which contains MP3 music and JPG pics. I turn on my GO, I select Music and Media, TomTom Jukebox, Song.

    I'm expecting an option to switch to my SD card. But no, all I get are "default" songs that came with the unit...which I believe are in resident memory.

    I select Find and I get a keypad ?????

    Any suggestions? Thanks.
     
    terbolee, Jan 4, 2008
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  2. terbolee

    ex-egll

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    Hi, Had the same problem myself. You need to create a folder on the SD card called MP3 for the MP3 files, photos for the pictures, audionooks for books etc.
     
    ex-egll, Jan 4, 2008
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  3. terbolee

    terbolee

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    Hey, that was spot on! Many thanks. I now have to see if I can create sub folders so I can organise my music better.

    Gee, I hear that the weather's lovely there...what with all the wonderful snow! It's hot, hot, hot here in Sydney.

    Regards
     
    terbolee, Jan 4, 2008
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  4. terbolee

    F22

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    Just for info:

    Some of us have gotten 8 gig cards to work - after a fashion.

    Generally, files have to be added to the card in a separate card reader. The 920 appears to only be able to write/copy about 4gigs of files to the 8gig card. But if the files are added from a card reader, the 920 appears to recognize and use the files. Some older card readers will not deal the the larger 4-8 gig cards.

    With that, it is probably safest to use a 4gig card at a maximum.
     
    F22, Jan 4, 2008
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  5. terbolee

    ex-egll

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    Glad it worked. Yesterday was -20C (-29 with the windchill) :eek: and around 3ft of snow in the backyard. Perfect winter wx.
     
    ex-egll, Jan 4, 2008
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  6. terbolee

    pinballwiz

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    pinballwiz, Jan 4, 2008
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  7. terbolee

    F22

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    F22, Jan 4, 2008
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  8. terbolee

    terbolee

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    8 Gigs? That's heaps for pics & music! Not sure if the 920 can play videos...can it?

    Regards
     
    terbolee, Jan 5, 2008
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  9. terbolee

    mhuebner

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    I just got the 4gb sandisk hc card and i cant get it to work for the life of me.
     
    mhuebner, Jan 5, 2008
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  10. terbolee

    F22

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    There is an application (their support seems a bit amiss??? at the moment) called Mobilnova that will convert videos to a format and includes a TT player to play them back. It works pretty well.
     
    F22, Jan 5, 2008
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  11. terbolee

    F22

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    You MIGHT need to format it - either in the TT or in a separate card reader.

    You can try, RightClick on the drive and select format. Make sure it is the SD card that you are formatting!!!
     
    F22, Jan 5, 2008
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  12. terbolee

    terbolee

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    Thanks fot that info...will go looking.

    BTW, I copied my JPG files into the "photos" folder on my SD card but can't view them. Wondering if I need to convert them to BMP. Any suggestions? Thanks.

    Regards
     
    terbolee, Jan 6, 2008
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  13. terbolee

    F22

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    NO, jpg's work. Make sure that the folder is called

    photos (lower case matters)

    I noticed that the samples on my 920 are 480x274 - fairly low resolution but show okay. You might try just a few - it they are large, they make too much time to "index." But I did view 4megapixel images - slow rendering.
     
    F22, Jan 6, 2008
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  14. terbolee

    mhuebner

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    I did format the card and still cant get it to work. So frustrating.
     
    mhuebner, Jan 6, 2008
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  15. terbolee

    mhuebner

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    Is anyone else using the San Disk 4 GB HC card and working?
     
    mhuebner, Jan 6, 2008
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  16. terbolee

    GOer910

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    Yes I have the SanDisk 4GB HC and it works with no problem at all. What are you trying to load on your card is the first question? I loaded my MP3s and my photos, 3.5 GB worth and the 920 reads the card fine. But you have to create an "MP3" folder and a "photos" folders (w/o ") and copy your files under these folders in order for the card to be recognized. After that, when restart the 920 you should see two disks on the display when the system boots up, also when you connect to TomTom Home it will ask you which memory card you want to upgrade. Good luck.
     
    GOer910, Jan 7, 2008
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  17. terbolee

    terbolee

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    Yes, what you shared makes sense. My JPGs were 1024x768. Will try it again. Thanks.
     
    terbolee, Jan 7, 2008
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  18. terbolee

    terbolee

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    Gee, that's cold! Beautiful but cold. Having lived in the US (Indiana & Ohio) before, I fully understand the cold and the wind chill factor that you're going through.

    My next Go 920 challenges are to view pics and videos.

    Stay safe!
     
    terbolee, Jan 7, 2008
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  19. terbolee

    F22

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    I thought that I would report that I am having problems using an 8 gig PNY card.

    While it worked at first, I think the TT920 has limited capacity to write to the card and the limitation might be DIRECTORY related or just how much space is used over the normal 4 gig amount.

    I had viewed my photos but suddenly the TT locked and then spontaneously rebooted while trying to display the folder. I found a 33kb thumbnails.dat file on the device in the folder where the photos were located. I believe that writing that file or some other access to the actual DIRECTORY structure when over 4 gigs causes problems.

    I will note that I have succeeded in copying 1kb files while the card was in the TT but that larger files resulted in an "incorrect parameter" error from Windows (xp, sp2).

    Just my observation.
     
    F22, Jan 7, 2008
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