Hi,
I have a TomTom Go 720 and I use Mac OS 10.6.2. I also have the latest version of TomTom Home for Macintosh. Notice that I do not have an SD card (the slot is filled by a plastic placeholder).
3 weeks ago I bought the map of Western & Central Europe from TomTom Home to replace my factory-installed map of Western Europe. During installation, TomTom Home complained that there was not enough space on disk.
I contacted TomTom support. After many exchanges where they suggested different manual backups and re-installations of the map, they recommended to format the internal drive of my TomTom with Apple Disk Utility using the DOS FAT format, restart TomTom Home, and let the software install everything as needed. This time, the installation was successful. Indeed, I could see all files mounted on the TomTom drive that appears on the Desktop.
However, when I restarted the TomTom Go, I saw an animation of the SD card with a red cross (I do not have and never had an SD card!).
I contacted again TomTom support and they started over again with the same recommendation of manual backups and installation. Unfortunately, the problem persisted. I informed them and they told me to connect and disconnect the Tom Tom device many times until there is no longer need for update. This makes no sense because the TomTom Home always reports that there is no need for updates.
I have the feeling that something happened during the formatting so that the operating system stored in the EEPROM of the TomTom no longer recognizes the internal drive of the device and attempts to boot from the SD card (which does not exist). Perhaps, it is because the name of the partition in the drive of the TomTom is now named Untitled? I think it had a different name before formatting.
Can somebody help please? I spent 3 weeks in e-mail exchanges with TomTom support and it is now clear that they have no clue and entered in an automatic loop where they repeat what they already suggested at the very beginning.
Thanks a lot,
Dario
PS: I checked a few forums and somebody mentioned the need to clear the flash of the TomTom device. However, when I downloaded the Clear Flash tool for Mac by TomTom, the software complains that it needs "Rosetta" because it is an old software. When I click on the download of Rosetta, the installation process stops (probably because Rosetta software is no longer valid for the latest version of Mac OS X that I have on my computer).
I have a TomTom Go 720 and I use Mac OS 10.6.2. I also have the latest version of TomTom Home for Macintosh. Notice that I do not have an SD card (the slot is filled by a plastic placeholder).
3 weeks ago I bought the map of Western & Central Europe from TomTom Home to replace my factory-installed map of Western Europe. During installation, TomTom Home complained that there was not enough space on disk.
I contacted TomTom support. After many exchanges where they suggested different manual backups and re-installations of the map, they recommended to format the internal drive of my TomTom with Apple Disk Utility using the DOS FAT format, restart TomTom Home, and let the software install everything as needed. This time, the installation was successful. Indeed, I could see all files mounted on the TomTom drive that appears on the Desktop.
However, when I restarted the TomTom Go, I saw an animation of the SD card with a red cross (I do not have and never had an SD card!).
I contacted again TomTom support and they started over again with the same recommendation of manual backups and installation. Unfortunately, the problem persisted. I informed them and they told me to connect and disconnect the Tom Tom device many times until there is no longer need for update. This makes no sense because the TomTom Home always reports that there is no need for updates.
I have the feeling that something happened during the formatting so that the operating system stored in the EEPROM of the TomTom no longer recognizes the internal drive of the device and attempts to boot from the SD card (which does not exist). Perhaps, it is because the name of the partition in the drive of the TomTom is now named Untitled? I think it had a different name before formatting.
Can somebody help please? I spent 3 weeks in e-mail exchanges with TomTom support and it is now clear that they have no clue and entered in an automatic loop where they repeat what they already suggested at the very beginning.
Thanks a lot,
Dario
PS: I checked a few forums and somebody mentioned the need to clear the flash of the TomTom device. However, when I downloaded the Clear Flash tool for Mac by TomTom, the software complains that it needs "Rosetta" because it is an old software. When I click on the download of Rosetta, the installation process stops (probably because Rosetta software is no longer valid for the latest version of Mac OS X that I have on my computer).