Getting Error "Error calling method on NPObject"

[Stevesc3]

This error occurs when I try "operate my Go" in TT Home.
I have changed browsers and uninstalled TTHome several times. Can anyone offer any help?

The details of the error are:ERROR: " Error calling method on NPObject!
in chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:232
Stack:
0. function startup_navigator("M67397B09314","8-351-9982-1.dll","22","Latin-1","N:*M:") unknown
1. function () chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:232
dataFolder);
2. function ([object XML]) chrome://tthome/content/ui/subtask/emulator/emulatorPage.js:148
this.initEmulator();
3. function ([object XML]) chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
4. function () chrome://tthome/content/logic/comm.js:442
this.successCallback(this.resultXML);
5. function (true) chrome://tthome/content/logic/comm.js:430
this._doneCallbacks();
6. function ([object ProgressEvent]) chrome://tthome/content/logic/comm.js:277
this.request.onload = function() { me._done(true); }

 

[canderson]

Sounds the same as the Home problem that bobhupe (see other thread) was been having. It indicates a plug-in error during javascript execution. The script is usually attempting to get data from a defunct plug-in, and throws that error. I've run across it a couple of times when using the ExternalInterface call.

ONE way this can happen is when the plug-in is being blocked due to security issues. The rest -- well, the error isn't very informative.

Any chance you could disable your AV software long enough to try again to see what happens?

 

[Stevesc3]

Tried disabling security

Hi,
Thanks for the quick response. I tried disabling the security. Same problem. I even did a system restore to last week still no help.
Any other ideas?

 

[dhn]

Try completely uninstalling Home using Revo Uninstaller (free version) from here.

Then go grab a new copy of Home from here. Install and see if things improve.

(make a note of your user-id/password before the removal)

 

[mvl]

If the prior steps don't work, close HOME, open the %appdata% folder, and delete the Tomtom subfolder. Then reopen HOME and try Operate My GO again. (you'll need to re-login with your user/pass)

 

[Stevesc3]

It's fixed

Thanks to all who helped it's working. MVL's suggestion was the final step in getting it to work. Thanks again,
Steve