Getting Customer service from TomTom

[BarbaraM5]

I've just dropped my TomTom and have cracked the screen and it no longer responds to touch. I have just spent 2 hours trying to find somewhere to get it repaired before finally resorting to the TomTom site. The Chat Bot has driven me insane. I can't upload the proof of purchase cos I've had it such a long time the documents have disappeared into the blackhole of filing.
Is there anyway of connecting with a human being. I just want my TomTom back.
B

 

[Willy875]

If your GPS is no longer under warranty, proof of purchase is useless
Contact customer service via office hour chat or email.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos and User Manuals for quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ge...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

 

[BarbaraM5]

I spent over an hour on the site with the chatbot in support services with no luck. I took my details then sent me in circles. I gave up and came to the forum.
All I need is for the ability to get my TomTom repaired. Simple

 

[BarbaraM5]

If your GPS is no longer under warranty, proof of purchase is useless
Contact customer service via office hour chat or email.

How to contact TomTom customer support by chat or email

How to contact TomTom support

Visit our Support Site or browse through our Support Videos and User Manuals for quick answers from specific troubleshooting steps to general information on TomTom devices and services. To ge...

help.tomtom.com

*
How to contact TomTom customer support by email

Submit a request – TomTom Support

help.tomtom.com

Tried that . Useless chat bot. AAAARRRRGGGGGHHHHH!

 

[Willy875]

To have your GPS repaired, you must contact customer service send an e-mail

click on the link https://help.tomtom.com/hc/en-gb/requests/new?ticket_form_id=360000679560

 

[Arno]

Here is a video for screen replacement

Google for "replace screen tomtom 6200 series" to get local to you prices.

 

[Johnrunner]

I've just dropped my TomTom and have cracked the screen and it no longer responds to touch. I have just spent 2 hours trying to find somewhere to get it repaired before finally resorting to the TomTom site. The Chat Bot has driven me insane. I can't upload the proof of purchase cos I've had it such a long time the documents have disappeared into the blackhole of filing.
Is there anyway of connecting with a human being. I just want my TomTom back.
B

Do not be surprised! Look how TomTom treats its sport watches clients

 

[marianna]

BarbaraM5; I only can say that Johrunnee I fully right

 

[Jonzjob]

That chat bott is a total pain. When I had to contact customer help I got so annoyed I just tryped in "I want to chat to a human being". It asked if I wanted a service rep, I think? Reply yes, and I was chatting to a human.

I had 2 occasions to do that and it works a treat. The second occasion was when my brand new Go Exclusive screen went blank a couple of times in the middle of a town I don't know. I am now having problems getting it replaced iy would appear!