Fuel cash back ripoff?

[oldchieft]

Hi Tom Tom people, this is my first post.

Has anyone actually got the fuel cash back in their bank account?

Mine did not show up in the 30 days and Tom Tom do not answer emails.

The is no useful phone number on any of the the web sites.

No support operator will give the number of the Tom Tom UK office to get any help

And no support operator will pass a call to a supervisor or manager.

Trading Standards say that I should take a case to against Halfords, not a idea that Halfords are buying.

This is looking like a scam.

Has anyone any advice on small claims court action?

Jon Timmins

 

[dhn]

We are not affiliated with TomTom, the company.

If you have an issue, you have to take it up with them. Customer support is:
0845 161 0009 or 020 7387 5444 and ask for 2nd level support.

 

[oldchieft]

Hi DHN

Thank you for your help, I rang the 2nd level number and at last spoke to some help.

The person Julia was helpful but it took three calls a three emails to get anything from the promo department, they have asks for: -

Quote
In order to help us validate your claim, please supply a full-sized receipt showing exact payment date, price paid and reseller. This document should clearly state that the payment has been completed.
Unquote

What I have uploaded contains all this:-

It shows the item, Tomtom Go Live 1005.

It shows the price £252.97p

It shows the retailer Halfords

It shows payment history, 08/06/2012 12:20 £282.96

(I bought some accessories as well)


Is the world a different shape for everyone else and these things only happen to me?

We seem to both be speaking english but we don't seem to be communicating.

Does everyone else had this happen? or has anyone actually got paid?

Jon