Frozen screen image

[[email protected]]

Hello,
I have a Tomtom XL IQ Routes SatNav. I hadn't used it for about two months and went to use it yesterday. I wasn't surprised when it didn't start up immediately, but it would only start when the start button was held down for about half a minute. The Tomtom sound came up and then the screen image of the device itself. Then a yellow bar passed across the bottom of the screen. I had it plugged into my lap-top all night expecting it to be fully charged up and working this morning, but screen still frozen. tried reinstalling software, but still frozen.
Any ideas?
Regards
Adrian Bunting

 

[canderson]

So we're not starting from any bad assumptions ... When you say "tried reinstalling software", what did you do, exactly?

 

[[email protected]]

So we're not starting from any bad assumptions ... When you say "tried reinstalling software", what did you do, exactly?

Thanks for replying.
Because I couldn't get any further than the tomtom drum screen, followed by the blue screen showing a picture of a Tomtom (presumably XL IQ Routes), I thought that maybe I had somehow corrupted the software in the device, although I can't see how just because the device was dormant for a few months. But, when you haven't got a clue about these things, you tend to clutch at straws. I connected the Tomtom to my laptop and tried updating, which resulted in a message saying it couldnt install updates on my device, which, previously (three months ago) had been OK. I then thought maybe the Tomtom Home software in my laptop was corrupted and then reinstalled that.
And that's where I am at present. Still the problem persists.
Any help gratefully appreciated.
Regards
Adrian

 

[Andy_P]

OK. Looks like you haven't actually reinstalled the software.

Follow the steps in the following atricle (see the link at the top for more) and it will do so.

Old-style TomTom Acting Up? - Part 2 - How To reinstall *fresh* Software using Home

 

[[email protected]]

OK. Looks like you haven't actually reinstalled the software.

Follow the steps in the following atricle (see the link at the top for more) and it will do so.

Old-style TomTom Acting Up? - Part 2 - How To reinstall *fresh* Software using Home

Hi Andy_P,
Thanks for your helpful advice. However, things have moved on a bit since my last posting. I spent nearly an hour talking with TomTom technical people this morning which resulted in an abortive re-formatting of my device, which indicated a fatal internal fault. So I'm sending it back to TomTom for repair.
Thanks again for your help.
Regards
Adrian Bunting

 

[BonSteve]

My XL 350 froze on the handshake screen. I tried all the tricks of the trade to un-freeze it but nothing worked. I let the battery run down, I tried the reset, I baked up the device, format the GPS, re-install the backup and did an unpate via Tomtom Home. Nothing worked. I finally bought a Garmin. Is this the only solution to a Dutch designed product that fails after only 2 years? Any suggestion would be welcome before this piece of junk goes to the recycling bin!

 

[dhn]

Responded in TomTom discussions where you posted.