Free Map Updating Question, Please ?

[Robert11]

Hello,

Have a XXL unit.

It, supposedly, came with a Lifetime of free map updates.

I went to TomTom Home, and did the updates, but there was also a notice that "new versions of your maps are available". But clicking on the link it wants $$ to do it.

How, please do I get it to update, fully, all the new map version(s) for free ?

Their site is a bit confusing for me.
Am in my 70's now, so will blame it on old age.

Any (very detailed) help would be much appreciated.

Thanks,
Bob

 

[dhn]

You must provide the activation code that should have been in the box of materials (on a card saying DO NOT DISCARD).

Call customer support tomorrow at 866-486-6866 and they can activate the lifetime maps function at their end for your unit.

 

[rawill]

Me to

I bought an Eastern Europe map online in early 2010, it was supposed to have 6 free updates in 18 months. Well that never happened.

I only got one free update when we were there in July - Oct 2010. When I did download it the machine jammed up, wouldn't work.

Tomtom One XL, can't remember how I got it going again but I think I loaded in the original map. Either I did something wrong or, well I don't know. I got a second free update just recently.