- Joined
- Dec 27, 2007
- Messages
- 13
I bought my TomTom 3rd Edition no more than a week ago and it was working and updating just fine until one day it just randomly decided it didnt want to read the Guam or the US maps
Frustrated I tried many things and it just seemed like the files were corrupted in the map folders and the QuickGPSFix folder. I tried deleting them but it gave syntax errors. Couldnt load any updates either. So I braved the customer support line and waited my half hour to get through and this has worked for me.
1. Call TomTom support (just in case your case is different or can be solved any easier/quicker)
2. Plug your TomTom into your computer using the USB cable.
3. If TomTom Home starts, close it.
4. Go to My Computer and you should see your TomTom drive in there (note: it may be masked and says just Removable Disk)
5. Attempt to delete the USA and Guam folders. If unsuccessful continue on. If successful go to step 8 skipping 9 and 10.
6. Unable to delete the folders entirely, go back to My Computer and right click on the TomTom drive and select Format.
7. Change the File System Category to FAT32. DO NOT SELECT QUICK FORMAT. Once you have changed the file system category, click format.
8. Once formating is complete, start up TomTom Home. (Please make sure you are using version 2.1 and if you are not get it from the TomTom site)
9. Leaving your TomTom in, have it find the updates and it should find at least the application.
10. Download and install the application and then login to TomTom Home if you havent already done so.
11. Use the Latest Map Guarantee (if you still are able to do it) and download and install the latest map for your area.
12. Your pretty much all set but you will still need to install your voices so you should be able to find them through the plus services and they should be marked as FREE and if you purchased some on your own you can add those back also.
13. When all is said and done, MAKE A COMPLETE BACKUP OF ALL OF THE MAPS AND OTHER STUFF!!!
I hope this helps some people out because I know it saved me a huge headache with dealing with TomTom.
Frustrated I tried many things and it just seemed like the files were corrupted in the map folders and the QuickGPSFix folder. I tried deleting them but it gave syntax errors. Couldnt load any updates either. So I braved the customer support line and waited my half hour to get through and this has worked for me.
1. Call TomTom support (just in case your case is different or can be solved any easier/quicker)
2. Plug your TomTom into your computer using the USB cable.
3. If TomTom Home starts, close it.
4. Go to My Computer and you should see your TomTom drive in there (note: it may be masked and says just Removable Disk)
5. Attempt to delete the USA and Guam folders. If unsuccessful continue on. If successful go to step 8 skipping 9 and 10.
6. Unable to delete the folders entirely, go back to My Computer and right click on the TomTom drive and select Format.
7. Change the File System Category to FAT32. DO NOT SELECT QUICK FORMAT. Once you have changed the file system category, click format.
8. Once formating is complete, start up TomTom Home. (Please make sure you are using version 2.1 and if you are not get it from the TomTom site)
9. Leaving your TomTom in, have it find the updates and it should find at least the application.
10. Download and install the application and then login to TomTom Home if you havent already done so.
11. Use the Latest Map Guarantee (if you still are able to do it) and download and install the latest map for your area.
12. Your pretty much all set but you will still need to install your voices so you should be able to find them through the plus services and they should be marked as FREE and if you purchased some on your own you can add those back also.
13. When all is said and done, MAKE A COMPLETE BACKUP OF ALL OF THE MAPS AND OTHER STUFF!!!
I hope this helps some people out because I know it saved me a huge headache with dealing with TomTom.