I have a TomTom One XL S, and I you think I would have learned by now...never email tech support....the unofficial internet forums always know what's going on, and tech support is generally full of morons. This seems to be common of any high tech gadget.\r\n\r\nLet me back up. About a month ago, my TomTom stopping speaking to me. I now know that this was due to a buggy application update....but I sent an email off to tech support. They made no mention of any buggy software, despite me telling them what version I had installed, and what model of TT I had. Their top suggestion was to due a hard reset to the machine, and/or try re-updating the application. Since I had already tried to update the app, I went directly to the hard reset. After resetting the machine, all I can get out of it now is the flashing red X. No amount of deleting the application via the Home software and reinstalling it will work. I have also tried the flash reset application recommended by posters here. No luck. I have bricked my TomTom.\r\n\r\nI have seen some posts here that say they have had luck unbricking a machine by reformatting it as if it were a hard drive. I have a Macintosh, and Disk Utility is perfectly willing to reformat the TomTom, but will this actually work...seems pretty extreme. I have a backup, but I'm not sure of it's quality. Anyone who's actually done this have suggestions? Or should I just call tech support and resign myself to hours of waiting?