Flashing red X on TT Start

Discussion in 'Technical Support' started by andreas, Aug 21, 2018.

  1. andreas

    andreas

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    TomTom Model(s):
    Start 1EX00
    Hi, this might be a long shot as the device is old and no longer supported, but can anyone help at all?

    I have a TomTom Start, model 1EX00. The device will power on, but I get a red flashing X on the bottom right corner, and what looks like a CD on the bottom left.

    I've manually backed up the device, and have also backed up and restored via HOME. I've done a factory reset on it, but still getting that red flashing X which won't let me past the home screen. Is there anything else that can be done? I'm not hugely technical so would appreciate any help!
     
    andreas, Aug 21, 2018
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  2. andreas

    dhn Moderator

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    dhn, Aug 21, 2018
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  3. andreas

    andreas

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    TomTom Model(s):
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    Thank you. I've just followed all those steps, but still getting the flashing cross unfortunately...
     
    andreas, Aug 21, 2018
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  4. andreas

    dhn Moderator

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    dhn, Aug 21, 2018
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  5. andreas

    andreas

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    TomTom Model(s):
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    It says it is a TomTom Start with 1GB memory and it updates through TomTom HOME
     
    andreas, Aug 21, 2018
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  6. andreas

    andreas

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    Incidentally, when I have pushed a paperclip into the reset button, nothing has happened on screen. I've held it in there for 60+ seconds and the screen remains off. When I turn the device back on and the drums start, the flashing cross still comes back on.
     
    andreas, Aug 21, 2018
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  7. andreas

    dhn Moderator

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    Candidly, I think the device might be toast.
     
    dhn, Aug 22, 2018
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