[Fixed] Screen blanking Go Camper Max

[prhg]

Curious

 

[RaRa]

You have 14 days after purchase to request a refund.

Requesting a refund via your credit card shouldn't be possible unless you can prove that TomTom wrongfully charged you.

It is european consumer law that if a device is not working as intended and no solution is offered, consumers are entitled to get a refund.
solution meaning a correct working device

 

[Willy875]

A GPS under warranty Tomtom will exchange it for another but will not refund you.

 

[RaRa]

I have just sent them my gpx.
it only crashes with a route made by plan.tomtom
by the way, when creating the routes, the site plan.tomtom.com crashed multiple times itself.
i will test it the next couple of weeks with routes made with mydrive and made for car and motorcycle and have never crashed in the past.

 

[RaRa]

T

A GPS under warranty Tomtom will exchange it for another but will not refund you.

They will have to if that device is not working correctly as intended also. It will be a battle.

 

[Willy875]

I have just sent them my gpx.
it only crashes with a route made by plan.tomtom
by the way, when creating the routes, the site plan.tomtom.com crashed multiple times itself.
i will test it the next couple of weeks with routes made with mydrive and made for car and motorcycle and have never crashed in the past.

A question: have you installed the latest version: 25.102.0008 from 06/08/25?

 

[Julião Ferrador]

Let's hope so. Please let us know

I made a planned trip on plan.tomtom.com with several waypoints. Total distance about 70km. No issues - all working normally. I did also update the maps before making the journey. Latest software update seems to have done the trick.

 

[prhg]

Wednesday have about 200kms. Have created a route to my destination with a couple of waypoints along the way so we'll see.

Did you do this test drive? How did it go?

 

[Paul Devall]

Did you do this test drive? How did it go?

Sorry, replied to the other thread on this....

Today. Planned a route on the plan.tomtom.com website. Synced to TomTom Go Camper Max. Unit connected to my phone.



A total of 215 km with 2 waypoints. No blanking.



But. It seems straying off that route the system is slow to reroute. On two occasions it froze with the last turn highlighted. That first turn was into a gated community. The second to a barrier into Ascot Racecourse.

 

[prhg]

Ok. Regarding the blanking I think we can say that that is solved.
How long was it frozen? I also made a few detours but it recalculated the route without freezing.
Tomtom suggested to do a factory setting, but i did not do that.
Perhaps that helps in your case.

 

[Paul Devall]

The factory reset didn't do much at all before. Each time it locked up the unit kept the "blue arrow" of my position okay but the directions stopped. We had Google Maps on another phone running.

Yesterday we had another lockup when we arrived at a huge roadworks site where the actual roads and mapping didn't match.

Although once again it tried to keep the blue arrow near a road... in the end I switched it off and on and it picked up the route again from where we were.

 

[prhg]

Ok.

 

[Paul Devall]

The factory reset didn't do much at all before. Each time it locked up the unit kept the "blue arrow" of my position okay but the directions stopped. We had Google Maps on another phone running.

Yesterday we had another lockup when we arrived at a huge roadworks site where the actual roads and mapping didn't match.

Although once again it tried to keep the blue arrow near a road... in the end I switched it off and on and it picked up the route again from where we were.

Today another 250kms trip planned on plan.tomtom.com website. Only one waypoint.

Fully successful. No blanking. Even diverting off instructed route, rerouting was quick.

 

[prhg]

Great. Think our problem is really solved.

 

[Paul Devall]

Great. Think our problem is really solved.

Looks like it.

 

[Kikibre]

After the Last Update … Everything ist ok now

 

[Nick25]

Yes. Short local test but all good. About bloody time !