[Fixed] Screen blanking Go Camper Max

[prhg]

Was in contact again with tomtom. They received several complaints about this issue. Currently they have no idea what the root cause is.

Just installed a software update on my device.
I have now 25.102.0008, but since they do not know what the root cause is, this update will not solve it.

 

[Niall]

From internal release notes

What's New in 25.102.0008:
Fixed: Black screen while calculating a route

 

[Paul Devall]

Was in contact again with tomtom. They received several complaints about this issue. Currently they have no idea what the root cause is.

Just installed a software update on my device.
I have now 25.102.0008, but since they do not know what the root cause is, this update will not solve it.

Turned my Camper Max on after reading this post. Giving it a go.

Will see if it's fixed.

 

[prhg]

Keep us updated

 

[prhg]

A few days ago ( before the update)
I made 2 test drives of 25 km each. During each drive I had the screen blanking.
Today, after doing the update, I made another trip , this time of 45 km.
I drove the whole trip and had NO blanking. Coincidence? Is hopeful.
Looking forward to hear about your findings.

 

[Paul Devall]

I've just tried one route of 11 miles with two waypoints added through https://plan.tomtom.com/en and it seemed okay.

I need to try again with a longer route with maybe more waypoints to see what it does.

 

[prhg]

Great. Sounds hopeful

 

[Paul Devall]

Great. Sounds hopeful

Only a short distance to two supermarkets as a test. I have a longer trip coming up next week and will have to wait until then.

 

[prhg]

Made another test drive. Another route and about 54 km. Again, no problems. No blanking.
Should this be the solution?

 

[Paul Devall]

Made another test drive. Another route and about 54 km. Again, no problems. No blanking.
Should this be the solution?

Sounds like an improvement.

 

[prhg]

Curious about your test drive next week.

 

[canderson]

From internal release notes

What's New in 25.102.0008:
Fixed: Black screen while calculating a route

Missed the release of this one! Saw the "RC poll" two weeks ago, but missed the release announcement.

Have been wondering if this will resolve the problem having to do with crashes during sync'd routes? Sounds different. Fingers crossed.

 

[Julião Ferrador]

Just updated to the new software version. Also looking forward to doing some test runs to see if the issue is cured.

 

[prhg]

Let's hope so. Please let us know

 

[Johnmorganpowell]

I was away when this update came out so didn't risk it. I hope it works, it sounds promising - I will test it as soon as I have a trip out.

 

[Paul Devall]

Have tested today on a home to home route with two waypoints in a loop.

No screen blanking. But did notice a reluctance to re-route if you stray off the "blue line" route.

Today's test route had more than one possible route from A to B. Only one from B to C, and two from C back to D (also A!)

More testing to follow.

 

[prhg]

How many km did you drive?

 

[Paul Devall]

How many km did you drive?

40

 

[prhg]

Sounds also very promising

 

[Paul Devall]

Sounds also very promising

Wednesday have about 200kms. Have created a route to my destination with a couple of waypoints along the way so we'll see.