Error code 2031 when using Traffic

[sammy2368]

I get the error message on my TomTom GO920 saying "There is something wrong with my SIM card, error code 2031". If I try a different phone for update, it does the same thing. This only happens with Traffic. Fuel, weather, QuickGPS, etc, all work fine under my new account with TomTom Home that I'm using under my replacement device.

If I use my previous email address for my busted GO920, traffic works.

I've called TomTom Support, but the group that fixes this only works Monday through Friday 8am to 5pm.

 

[dhn]

I'm not sure either suggestion I'm going to make will assist:

• Try a pin reset
• Download and run the ClearFlash tool from here: http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?p_faqid=6211&Lid=4

 

[sammy2368]

I'm not sure either suggestion I'm going to make will assist:

• Try a pin reset
• Download and run the ClearFlash tool from here: http://us.support.tomtom.com/cgi-bin/tomtom_us.cfg/php/enduser/std_adp.php?p_faqid=6211&Lid=4

I've tried the PIN reset, but not the ClearFlash tool. I'm thinking it's something with the account on TomTom's side since it works with one account, but not the other.


What all does the ClearFlash tool clear?

 

[dhn]

ClearFlash sometimes cleans out the 'cobwebs' in the internal memory of the unit. You don't lose any settings running it.

 

[GAW]

Ther data servers have been very erratic lately - on and off several times a day. Keep trying it...it is working right now but was not earlier.