Difficulty With Map Download/Install? You Can Start Over.

[canderson]

You can use this technique to clear out any prior installation history and start over with a failed/incomplete map download and installation:

Re-downloading a Map for Installation​

To download your map again using MyDrive Connect, you must remove all map files stored on your computer so that the map can be offered again by MyDrive Connect.

Tip : There are 2 stages to download a map; the map first downloads to your computer, and then installs on your device. If your device is connected, installation starts immediately after the download is complete.

1. If your navigation device is connected to the computer, disconnect it.
2. Right click the MyDrive Connect icon (
   
   or
   
   ) in the Windows notification area or Apple menu bar and then select Settings
3. Select the tab Downloads .
4. Click Empty download folder .
5. Click Save settings .
6. Restart MyDrive Connect:
   1. Click the MyDrive Connect icon (
      
      or
      
      ) in the Windows notification area or Apple menu bar and then click Quit .
   2. Start MyDrive Connect.
      • Windows : Click Start > All Programs > TomTom > MyDrive Connect .
      • Macintosh : Double-click MyDriveConnect.app in the Applications folder.
7. Reset your navigation device. For help, see
8. Connect your navigation device to your computer, then switch on the device. MyDrive Connect offers to download your map again.