Device not rebooting into recovery mode

Discussion in 'Technical Support' started by JMM52, Mar 31, 2019.

  1. JMM52

    JMM52

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    TomTom Model(s):
    Start 40/4, GO 520 Wi-Fi
    My husband's GO 520 Wi-Fi has the dreaded Red Cross and I tried resetting but didn't help. I followed the instructions for getting to recovery mode, get the black screen with white text, press on/off three times (quickly), but it just goes to a black screen, no spinning wheel/cogwheel, nothing. I have tried several times with no success, does anyone have any ideas? The unit is only just over 12 months old, so just out of warranty :-(
     
    JMM52, Mar 31, 2019
    #1
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  2. JMM52

    dhn Moderator

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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Support:

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
     
    dhn, Mar 31, 2019
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  3. JMM52

    JMM52

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    TomTom Model(s):
    Start 40/4, GO 520 Wi-Fi
    I spoke to support this morning and they think it is an internal memory issue so will need to go for repair.

    It's a few months older than I first thought but still less than two years, so a repair cost of 109 euro, plus whatever postage will be, seems a bit steep, that's almost half the original cost!
     
    JMM52, Apr 1, 2019
    #3
  4. JMM52

    dhn Moderator

    Joined:
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    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    Try googling Satnav repair shops in the UK. See if you can come up with a better price.
     
    dhn, Apr 1, 2019
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