CSR's going completely offshore 8/11


Joined
Jul 19, 2007
Messages
3
Location
san francisco
TomTom Model(s)
one xl
Just got off the phone with an actual US based CSR. Called regarding issues with my via 1435tm. He told me that all CSR work will be farmed offshore as of 8/11/11.

Also, said that (what seems to be agreed upon at large) the purchasing of maps, community shared poi's and voices, etc., will be coming (but in months, not weeks). That the Via was rushed to market with the knowledge that it was a completely unfinished piece of work.
 
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Joined
Feb 11, 2011
Messages
4,683
Location
London, UK.
TomTom Model(s)
Go520,720,XL Live, Start60,Go940,950,1000,1005,New500,New5000
I still don't understand why adding "community content" isn't available in the US yet.

The hardware must be capable of it, and the versions of MyTomTom that enable it are available in Europe.
And most importantly, the process doesn't seem to require any input from TomTom's servers at all, it's all done in the user's PC.

So why can't you guys have it?
 
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canderson

Moderator
Joined
Dec 28, 2007
Messages
11,859
Location
Colorado, USA
TomTom Model(s)
GO720, GO740, GO 1535, Via 1535, Via 1605, GO 52, GO 600, GO 620, GO 630, GO Discover, TomTom Bridge
So why can't you guys have it?
For the same reason that they won't let us have a dock that gives us audio out for the 740 - they don't love us over here.
 

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