I had contacted customer service this morning and was on the phone for 90 minutes in an attempt to solve a problem I have been having with HOME. The problem involved an error each time I tried to log in or update my ONE. I would receive an error saying the the parameter generic clientVersion was missing. I updated to the newest HOME software prior to calling, but was still experiencing issues, namely that the server "did not recognize" my request followed by a suggestion that I update my HOME software to the most recent version. Each time I tried to update, I would receive the generic clientVersion error. After two to three attempts at updating, I would finally get a notification that my software was up-to-date. I called customer service and spent 90 minutes on the phone with Carl, who walked me through deleting the HOME software on my computer, deleting the application on my ONE, reloading the application on my ONE, realizing that my maps no longer worked, upgrading the application on my ONE, reloading the maps on my ONE and finally telling me that there was nothing he could do about my issue. When I explained to him my concern that nothing had been accomplished in the past 90 minutes, he said "Well you have your maps and can update right?" When I explained, again, that I could update but only after 3-4 attempts, he simply asked if there were any other problems he could help me with. In my opinion, this is absolutely unacceptable. I wasted approximately 90 minutes this morning, just so I could lose all of my preferences on my ONE, waste cell phone minutes, and be told that there was nothing the technician could do to remedy my problem. I'm sending this request via e-mail in hopes that I will actually receive correspondence from someone who is willing to fix this problem. Overall, I have been very pleased with the TomTom product, but the lack of willingness of Carl to help fix my problem was very disappointing. Thank you for your time.
