Compensation for 'Map of USA v_8.15' subscription?

Discussion in 'Maps and Routing' started by TomTom125NA, Feb 28, 2009.

  1. TomTom125NA

    TomTom125NA

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    I got a strange email titled "Compensation for 'Map of USA v_8.15' subscription" ( I called and asked for the latest map guarantee recently for my new GPS).

    The text reads:

    Anyone know what this means??? :confused:
     
    TomTom125NA, Feb 28, 2009
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  2. TomTom125NA

    mvl Moderator

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    Sounds like you got a free map 8.15. Go to Home and download it.
     
    mvl, Feb 28, 2009
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  3. TomTom125NA

    TomTom125NA

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    Thanks that makes sense. It threw me off because it came a lot later than talk to the TomTom Support and getting approval to the latest map update.
     
    TomTom125NA, Feb 28, 2009
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  4. TomTom125NA

    gatorguy

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    Not the way I read it. Adding an "additional period after the subscription" indicates they , in error, think he has a map subscription he was not able to take advantage of, or some services he was entitled to were temporarily unavailable. There may in fact be a new map in his account, but either he received the wrong "form letter" or the OP has (or they think he has) a European map subscription.

    Or perhaps buying a new map now gets you a year's subscription when they finally announce it.;)
     
    gatorguy, Feb 28, 2009
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  5. TomTom125NA

    TomTom125NA

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    I just checked my TomTom Home and there is no new update.

    Arrgh, I'm a bit peeved.

    I called at 11am MST today to ask for the latest map. Version 8.25 was out today. But support gave me 8.15 instead. :(

    I'm going to call back tomorrow and see if I can get 8.25. If I can't, looks like I'll return this unit to the retailer (tomorrow's the last day for return). :( Why couldn't they have made it easy for their customers like me to get the latest map??
     
    Last edited: Feb 28, 2009
    TomTom125NA, Feb 28, 2009
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  6. TomTom125NA

    crgator

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    I've long since deleted my email, but I got one that seems quite similar when I used LMG to get my v815. Of course, I had to call in to get it because TT Home said I had the latest, even though I didn't. So maybe when you upgrade with LMG by calling, it is just something they do?

    added:

    I would think that they might, with a nice request, give you the 8.25 if they released it today and you got LMG to 8.15, also today. Now, had you got it yesterday, that might be a whole different story.
     
    crgator, Feb 28, 2009
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  7. TomTom125NA

    TomTom125NA

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    Thanks crgator. I did in fact get it a few hours ago today. So I'm going to ask nicely and see what they say. :)
     
    TomTom125NA, Feb 28, 2009
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  8. TomTom125NA

    crgator

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    Good luck. :)
     
    crgator, Feb 28, 2009
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  9. TomTom125NA

    TomTom125NA

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    Thanks! I called TomTom this morning and got the update with no problems. I'm downloading it now and installing it. :)
     
    TomTom125NA, Feb 28, 2009
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  10. TomTom125NA

    crgator

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    Good to hear that. Thanks for updating.
     
    crgator, Feb 28, 2009
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