Carminat TomTom needs activation code

[Fishman1987]

I have a built in tomtom in my Kangoo Van which I've had for 6 years and it's been fine. However, a couple of days ago it's asking for an activation code for uk and ireland maps. Anyone know where I can find this or a way around it? Thanks.

 

[Willy875]

An activation code is used when you purchase a service or a prepaid card. I've got a good scratch-off code.

I'm not sure if your Kangoo has a Carminat installed.

Can you tell me the model year?

 

[Fishman1987]

Yes it's 2011.

 

[Willy875]

2011, you definitely have a Carminat.

Here are some details about activation codes:

These codes are provided either as part of very specific promotions or to people who have purchased a prepaid service—LIVE Services or Map Update Service—from TomTom or a reseller.
They usually come in the form of a scratch card revealing the code:

If you have not purchased a prepaid service or subscribed to an online promotion, you do not need an activation code.

Just a thought. Could this be the Carminat security code?

 

[Fishman1987]

For some reason when I started the van a couple of days ago it was saying the UK and Ireland maps are a product that has not been activated yet. I can press continue and it gives me a device code, tells me to go to www.ttcode.com to get an activation code for the device but I can't find anything on there to help.

As I said, been fine for 6 or so years, van was 2nd hand and has suddenly stopped working. I have never had to do this previously.

 

[canderson]

Unfortunately, the old ttcode page is no longer up at TomTom. It looked like this:

TT Code - TomTom Product Activation.

TomTom TT Code, the place to activate your TomTom products

web.archive.org

For some reason, your device thinks that it needs this code, possibly to provide you with an updated map, which - unfortunately - you didn't request.

You'll have to duke it out with the TomTom chatbot until you can get a live person during working hours to help.

 

[Willy875]

Which map version do you have?
On Carminat, the only possible update is to purchase a new map on TomTom Home.

 

[Fishman1987]

OK an update.

I managed to speak to a human at TomTom online chat and they informed me I needed to pay for a subscription for my maps. In the process of this they asked me to remove the SD card in the device. When I put it back in, it sorted the problem.

Many thanks for all responses. It ended up resolved by luck!