Can't send a message to Tech Support thru the web site

[ex-r-wagon]

Every time I try to send a message to tech support through the web site by filling in the on-line form I get a "User ID" field requires a value failure but there is no where on the on-line form that shows a "User ID" field. Is anyone else getting an error like this?

 

[sparky672]

Every time I try to send a message to tech support through the web site by filling in the on-line form I get a "User ID" field requires a value failure but there is no where on the on-line form that shows a "User ID" field. Is anyone else getting an error like this?

Their web site is a joke. A total mess of misinformation and misconfiguration.

Call them.