Can't launch tomtom home

Discussion in 'TomTom Home and MyTomTom Software' started by ludespeedny, Jun 13, 2008.

  1. ludespeedny

    ludespeedny

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    I cannot load my tomtom home. It will start up and give me the following error.

    HOMEServices.dll not found this is needed for the application to run.

    I have downloaded the program and uninstalled and re-installed, but still have the error.

    I have the dll file and tried to manually register it and got this message

    loadlibrary("C:\Program Files\TomTom HOME 2\xul\components\HOMEServices.dll") failed - This application has failed to start because the application configuration is incorret. Reinstalling the application may fix this problem.

    I really need to fix this as I am going on a 600 mi trip on monday, and could use my tomtom
    can anyone help?
     
    ludespeedny, Jun 13, 2008
    #1
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  2. ludespeedny

    ludespeedny

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    I have been reinstalling the version from their website which is 2.3.1.92

    here is a Hijack this log maybe this can help determine if I do not have a process running that is required.

    *note I have installed HOME without avg and kerio firewall installed and got the same error.


    Logfile of Trend Micro HijackThis v2.0.0 (BETA)
    Scan saved at 8:22:19 AM, on 6/13/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\System32\wltrysvc.exe
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\LogMeIn\x86\RaMaint.exe
    C:\Program Files\LogMeIn\x86\LogMeIn.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wltray.exe
    C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe
    C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
    C:\WINDOWS\SYSTEM32\CTXFISPI.EXE
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\Program Files\CursorXP\CursorXP.exe
    C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
    C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.EXE
    C:\Program Files\TomTom HOME 2\HOMERunner.exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Creative\Sound Blaster X-Fi\Entertainment Center\EAXLoadr.exe
    C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\PROGRA~1\Mozilla Thunderbird\thunderbird.exe
    C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
    C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
    C:\Program Files\Sunbelt Software\Personal Firewall\kpf4gui.exe
    C:\WINDOWS\System32\svchost.exe
    C:\PROGRA~1\MOZILL~3\FIREFOX.EXE
    C:\bkup\tools\HiJackThis_v2.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O4 - HKLM\..\Run: [wltray.exe] C:\WINDOWS\system32\wltray.exe
    O4 - HKLM\..\Run: [VolPanel] "C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanel.exe" /r
    O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
    O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
    O4 - HKLM\..\Run: [RCSystem] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" RCSystem * -Startup
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKCU\..\Run: [CursorXP] C:\Program Files\CursorXP\CursorXP.exe
    O4 - HKCU\..\Run: [ATI DeviceDetect] "C:\Program Files\ATI Multimedia\main\ATIDtct.EXE"
    O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.EXE
    O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
    O4 - HKUS\S-1-5-18\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [SetDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [SetDefaultMIDI] MIDIDEF.EXE /s:'Creative SoundFont Synthesizer' /w:'SB Audigy' (User 'Default user')
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\dtv\EXPLBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/ocx/15031/CTSUEng.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1209185822546
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1209221709250
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/ocx/15034/CTPID.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E051242C-9DAD-4096-973F-75FDD9627963}: NameServer = 24.197.97.136,24.197.97.132
    O20 - AppInit_DLLs: wbsys.dll,avgrsstx.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe
    O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe
    O23 - Service: Sunbelt Personal Firewall 4 (SPF4) - Sunbelt Software - C:\Program Files\Sunbelt Software\Personal Firewall\kpf4ss.exe
    O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
     
    ludespeedny, Jun 13, 2008
    #2
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  3. ludespeedny

    Rick F.

    Joined:
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    Location:
    South FL
    TomTom Model(s):
    TomTom XL-335TM; Map 935.5811
    Not sure what the problem is there. I can't read HJT logs :rolleyes:

    But... maybe you can install an older version of HOME from this website:

    http://www.oldboy.me.uk/TomTomUpdates/

    They have the last 3 versions there, V1.5.106; V2.1.2.21; and V2.2.0.33. I'm still using the 2.1.2.21 version myself.

    Hope this helps.
     
    Rick F., Jun 13, 2008
    #3
  4. ludespeedny

    ludespeedny

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    thanks, I will check it out. I was searching all yesterday for the old versions to no avail. Hopefully it will work, will post back later when I install
     
    ludespeedny, Jun 13, 2008
    #4
  5. ludespeedny

    ludespeedny

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    2.1.2.21 works fine for me!!!! Thanks
     
    ludespeedny, Jun 13, 2008
    #5
  6. ludespeedny

    Rick F.

    Joined:
    Dec 18, 2007
    Messages:
    887
    Likes Received:
    44
    Location:
    South FL
    TomTom Model(s):
    TomTom XL-335TM; Map 935.5811
    Heh... that's good to hear! :)
     
    Rick F., Jun 13, 2008
    #6
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