Can't download update for GO 2535 M LIVE

Discussion in 'General TomTom Discussion' started by techguy378, Feb 8, 2012.

  1. techguy378

    techguy378

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    I have a GO 2535 M LIVE unit. Both the MyTomTom application and the TomTom website say there's an update available for my GPS unit, but when I click on the "Get Item" link it won't let me download the update. The TomTom website won't even tell me what the update is. It just keeps telling me there's a new item available. I've tried both IE 9 and Google Chrome. I've tried using both browsers with and without private browsing mode. The website still just keeps telling me there's a new item but it won't tell me what it is or let me download it. I've now been clicking on this link repeatedly for over 30 minutes. I've opened a new private browsing window in Google Chrome and closed the old window before clicking on the "Get Item" link again. How do I find out what this item is and how do I download it? How many times do I have to click on the "Get Item" link to make this work?
     
    techguy378, Feb 8, 2012
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  2. techguy378

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    The new item is an application update made available to all devices running on the new Nav 10.X + platform, including yours......

    Try clearing your cache in your desktop's settings and save the settings.

    Also, try IE9 in XP compatible mode,

    ----------------------------------------------------------------
    Additional information:

    It appears the tomtom server may have been overloaded. Reported that it is fixed now. Try downloading again.
     
    Last edited: Feb 8, 2012
    dhn, Feb 8, 2012
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  3. techguy378

    canderson Moderator

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    TomTom Model(s):
    GO720 GO 740 GO1535 GO1605 VIA1535 GO 600
    @dhn
    Since TomTom released code for (probably) every Nav3 device out there, I wonder if they've done a 'rolling' release of some sort, or turned it into a free-for-all? The latter would explain how the server got swamped.
     
    canderson, Feb 8, 2012
    #3
  4. techguy378

    dhn Moderator

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    Location:
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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    As far as I can tell, the UK customers are getting the app release now. Also saw a poster from Spain say the same thing.

    Not convinced NA users can get it yet.............
     
    dhn, Feb 8, 2012
    #4
  5. techguy378

    adidas1124

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    Location:
    Portland, OR
    TomTom Model(s):
    GO LIVE 1535M and XXL-540TM
    MyTomTom downloaded the new app this morning... I am waiting to go get my unit to finish the install.
     
    adidas1124, Feb 8, 2012
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  6. techguy378

    Alex.F

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    Location:
    San Francisco Bay area, West Coast, USA
    TomTom Model(s):
    XXL540, 2535M LIVE
    My update's gone smoothly last night.
    The init seems to be connecting faster.
    Still trying to figure out how to get to my favorites easily, they got saved as "other favorites" & it seems I have to go thru 3 screens to get to then.
     
    Alex.F, Feb 8, 2012
    #6
  7. techguy378

    adidas1124

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    Location:
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    TomTom Model(s):
    GO LIVE 1535M and XXL-540TM
    Using MyTomTom is the worst thing I have ever dealt with... this is torture... it gets thru 26% and then starts over again... and then tells me I have an update... took me about 14 tries to get my new map updated when I first got this thing.

    Edit:

    Finally got it... now I have 11.030
     
    Last edited: Feb 8, 2012
    adidas1124, Feb 8, 2012
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  8. techguy378

    dhn Moderator

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    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    See here for a workaround by moderator, mvl:
     
    dhn, Feb 8, 2012
    #8
  9. techguy378

    Alex.F

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    Location:
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    TomTom Model(s):
    XXL540, 2535M LIVE
    Sorry. I know what you mean.
    I've had a simlar experince with my first update a few weeks ago.
    That was a big one, included a map, I beleive.
     
    Alex.F, Feb 8, 2012
    #9
  10. techguy378

    Alex.F

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    Location:
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    TomTom Model(s):
    XXL540, 2535M LIVE
    OK. Thanks a lot. No problem.
    I'm used to the software being finicky.
    THX
     
    Alex.F, Feb 8, 2012
    #10
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