Cannot set a place online on the map

[Bulus50]

I cannot add a place online to my map by clicking or touching the location. When I try, it puts the favourite at random places about ¼ mile away. If I try again, it picks another random location.

I have tried logging this with TomTom technical support but they haven't got a clue and have no wish to help me. ( I think I may have been talking to a very poorly programmed robot)

I hope someone on this forum understands the problem and can advise me how to fix it

 

[Willy875]

This is normal with the new Tomtom plan if you select a place on the map it sends you to a house number closest to your selected place.

 

[Bulus50]

I wouldn't mind if it did that but sometimes it's half a street and 20 houses away. If I try a large building like a hotel as I did recently, it's nowhere near. I used to be able to pick exactly where I wanted, such as a hotel entrance. This is a huge downgrade of fuctionality

 

[Willy875]

We are already talking about it here; https://www.tomtomforums.com/threads/points-at-plan-tomtom-com.34201/#post-203723

 

[Bulus50]

Thanks Willy875. I've been there. I'm glad I'm not the only one. TomTom help made me feel it was something I was doing wrong. They were clearly just fobbing me off because they know it's their fault.