Can not add my device to MyDrive

[Chr15]

I can not add my device to the MyDrive App, It just keeps cycling back to the same screen over and over when I press continue.

 

[Willy875]

Are you referring to the MyDrive app installed on your phone?

 

[Chr15]

Are you referring to the MyDrive app installed on your phone?

No, the one on my PC, MyDrive Connect

 

[Willy875]

Could you try using this FAQ?

Linking a device to your account

To receive updates and use TomTom services, your navigation device has to be linked to a TomTom account. If you do not have an account, use this link to create one: https://www.tomtom.com/account/c...

help.tomtom.com

 

[Willy875]

What GPS model is it?

 

[Chr15]

Go Professional, I did a factory reset then restarted the app, and it detected it straight away, I've tried to do it a few times over the last 6 month and it wouldn't work

 

[Willy875]

If you own a GO Professional like the one shown on this page,

GO Professional | TomTom

Expert navigation for trucks, buses, coaches and vans with tailored large vehicle routing, truck restriction warnings, HD display, Map updates over Wi-Fi® and TomTom Traffic.

www.tomtom.com

you do not need MyDrive Connect.

All updates are performed via Wi-Fi.

 

[Chr15]

I wanted to register the device on the app to see if it would fix the traffic not working, but that seems to be another issue now

 

[Willy875]

The traffic issue concerns the connection between your phone and your GPS. Furthermore, you mention that the traffic function works at your home.

 

[Chr15]

Yes, on my home wifi, but I can't take that with me

 

[Willy875]

Try pairing via Bluetooth again.

Bluetooth® connectivity issues with Wi-Fi® devices

In case of Bluetooth® connectivity issues with your Wi-Fi® device, make sure both devices use the latest software. Check the latest version for your TomTom device here: Sat nav software release not...

help.tomtom.com

If the issue persists, connect using your phone's Wi-Fi.