My 920 is one year and one month old. It worked fine untill last week when it would not boot up. Even connected to the computer and using the reset, I got the dreaded RED X screen. I could not power up nor retrived anything off of it. I called TomTom and over the phone agreed it was bad and when they asked how old it was, I wasn't sure, I said over 1 year. They said sorry, we don't fix units over 1 year. You need to buy a new one!
So I hung up and dug up my receipt, it was one year and one month so I called again and they said if I could prove the purchase date, they would take it back for repair. I emailed the receipt and UPS'ed the unit to Texas. I just got an email saying they received it and it is bad and they are sending me a refurb unit.
I am happy I didn't have to buy a new unit (it would NOT have been a TomTom thats for sure). The only problem is I had it loaded with alot of POI, demo voices, addresses, etc. Now I have to search this and other forums to find out where the heck I found all that stuff a year ago...
Joe
P.S. Actually come to think of it, I did backup the unit a few months ago. Can I restore my backup to a different unit?
So I hung up and dug up my receipt, it was one year and one month so I called again and they said if I could prove the purchase date, they would take it back for repair. I emailed the receipt and UPS'ed the unit to Texas. I just got an email saying they received it and it is bad and they are sending me a refurb unit.
I am happy I didn't have to buy a new unit (it would NOT have been a TomTom thats for sure). The only problem is I had it loaded with alot of POI, demo voices, addresses, etc. Now I have to search this and other forums to find out where the heck I found all that stuff a year ago...
Joe
P.S. Actually come to think of it, I did backup the unit a few months ago. Can I restore my backup to a different unit?