730 shuts down (low battery) while on car charger

Discussion in 'Hardware and Peripherals' started by wjwncpro, Jul 1, 2009.

  1. wjwncpro

    wjwncpro

    Joined:
    Jun 28, 2009
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    TomTom Model(s):
    GO 730
    Just picked up a (like new) refurbished GO 730 and have fully charged the battery 1st thing, then backed up and downloaded the new maps. I have not used the gps at any time while off the pc or car charger. I used it a couple of days ago and yesterday for maybe 3/4 hours to test out all the features along with the routing and am very pleased with the unit.
    Today as I was driving after about a half hour the gps shut down due to low battery and the gps was attached to the car charger.
    Is this normal?
    Does the unit charge itself when on the car charger while in use?

    Thanks for any and all help...
     
    wjwncpro, Jul 1, 2009
    #1
    1. Advertisements

  2. wjwncpro

    PSJ

    Joined:
    Jun 3, 2008
    Messages:
    282
    Likes Received:
    9
    Location:
    Central, Florida USA
    TomTom Model(s):
    GO 930 Plus Services, Traffic, Fuel prices
    It should charge while on and using the car charger.

    Make sure the charger has power and the little light on the gps is on.

    Sometimes a bad connection or blown fuse will keep the charger from working.
     
    PSJ, Jul 1, 2009
    #2
    1. Advertisements

  3. wjwncpro

    gatorguy

    Joined:
    Mar 10, 2008
    Messages:
    1,157
    Likes Received:
    14
    Location:
    Florida
    TomTom Model(s):
    TomTom 930
    The usual cause is not seating the charger in your power plug firmly. Do you see a light on the charger base? There should be if it's receiving power.
     
    gatorguy, Jul 1, 2009
    #3
  4. wjwncpro

    wjwncpro

    Joined:
    Jun 28, 2009
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    TomTom Model(s):
    GO 730
    Thanks PSJ and GatorGuy,
    I had not noticed if the charger light was on at the time the gps shut down, but when I got home I checked the car charger for some kind of indication that the charger was working and did not notice a light untill after I plugged it in a couple of times. That I'm sure may have been the problem but once I knew the charger was working and plugged into the gps, the gps would still shut down due to low batteries only moments after it was turned on. Even if the battery has a low or not enough charge left to run it without any other power souce, I would think it should run with an external power source whatever level the battery is at???
     
    wjwncpro, Jul 1, 2009
    #4
  5. wjwncpro

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,106
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    When the unit senses the battery is at a low level (some report even at about 40%), it does shut down.

    Keep the unit charging overnight while connected to its dock in the computer.

    Then try again tomorrow in the car charger (ensuring the light on the charger and unit are both on) and see if it is better.
     
    dhn, Jul 1, 2009
    #5
  6. wjwncpro

    PSJ

    Joined:
    Jun 3, 2008
    Messages:
    282
    Likes Received:
    9
    Location:
    Central, Florida USA
    TomTom Model(s):
    GO 930 Plus Services, Traffic, Fuel prices
    It should....sounds like you are going to have to return it.


    .
     
    PSJ, Jul 1, 2009
    #6
  7. wjwncpro

    wjwncpro

    Joined:
    Jun 28, 2009
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    TomTom Model(s):
    GO 730
    Thanks dhn, I have it on the pc charger now and will give it a go again tomorrow...
     
    wjwncpro, Jul 1, 2009
    #7
  8. wjwncpro

    wjwncpro

    Joined:
    Jun 28, 2009
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    TomTom Model(s):
    GO 730
    I would think that with an external power source battery level would not matter. Will see tommorow when it's fully charged and I make sure the car charger light is on when plug in.
    Thx...
     
    wjwncpro, Jul 1, 2009
    #8
  9. wjwncpro

    wjwncpro

    Joined:
    Jun 28, 2009
    Messages:
    6
    Likes Received:
    0
    Location:
    Georgia
    TomTom Model(s):
    GO 730
    pc charge overnight - battery shows 60%

    I kept the TomTom on the pc charger overnight and while still on the pc charger I downloaded a couple of POIs and an itinerary. Shut down the gps and removed it from the pc charge, turned it on and went to status summary and the battery only shows about 60% of charge.
    Is this typical, or should the battery show 100% after only on for five minutes without any external power source?
     
    wjwncpro, Jul 2, 2009
    #9
  10. wjwncpro

    dhn Moderator

    Joined:
    Oct 1, 2007
    Messages:
    23,106
    Likes Received:
    448
    Location:
    Toronto Canada
    TomTom Model(s):
    1535 LIVE; Via 1605; Go 50; Go 520
    That's a bug in the application 3.51, showing a greatly reduced battery charge when removed from the dock. We all suffer from that one .........:(
     
    dhn, Jul 2, 2009
    #10
  11. wjwncpro

    marky

    Joined:
    Jul 23, 2009
    Messages:
    1
    Likes Received:
    0
    TomTom Model(s):
    tomtom go 540 live
    tomtom shuts down

    the same thing happens to me .it shuts down all the time.if you turn on the tomtom first then plug the in car charger its seems to stop the unit shuting down ,i think or is this because the battery is at a good level ?
     
    marky, Jul 23, 2009
    #11
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.